Customer Service Representative

Job Description

Job Summary :

We are seeking a friendly, detail-oriented, and solution-driven Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing support, resolving issues, and ensuring a positive experience with our products and services.

Key Responsibilities :

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.
• Resolve product or service problems by clarifying the customer's complaint, determining the cause, and selecting the best solution.
• Process orders, forms, applications, and requests.
• Maintain customer records by updating account information.
• Follow communication procedures, guidelines, and policies.
• Escalate unresolved issues to the appropriate internal teams.
• Provide feedback on the efficiency of the customer service process.
• Contribute to team efforts by accomplishing related tasks as needed.

Qualifications :

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.