Customer Service Representative

Customer Service Representative

Roles & Responsibilities : As the primary person on the front lines of customer service, the Customer Service Rep handles inbound & outbound contact with customers including, but not limited to :

• Answer inbound phone calls promptly during business hours
• Respond to any voicemails and / or messages from answering service (if applicable)
• Respond to inbound email correspondence, forward on as appropriate
• Greet customers and all other visitors to the showroom (if applicable)
• Screen incoming leads / potential customers
• Schedule estimate appointments
• Quote product by telephone for clients / customers (if applicable)
• Assist Estimators with follow up on pending sales / quotes by phone and / or email
• Strategically schedule work appointments for Installation Technicians, along with customers accordingly
• Troubleshoot issue from field if needed, working with GM / vendors and techs to find solutions
• Check order confirmations from fabricators / vendors for size and pricing accuracy
• Filing of daily work orders and estimates
• Ordering of all office / shop supplies
• Keeping office clean / tidy

Qualifications & Educational Requirements :

Preferred Skills :