Store Manager / Optician

Store Manager / Optician

Company is looking for enthusiastic and motivated individuals who are interested in becoming core members of our store at Valley Fair Mall in Santa Clara.

Founded in 2001, the company is a Japan-based eyeglass retailer. Since its opening, the company has rapidly expanded to become a leader in the domestic eyewear industry, occupying over 20% of the Japanese eyeglass market. In two decades, the company expanded internationally with over 800 stores in Japan, China, Taiwan, Hong Kong, and the Philippines.

The Store Manager supervises and coordinates operations, including accounting and finance, sales activities and goals, supervision of employees, customer service, inventory control, and other administrative and management functions consistent with the company's policies and objectives. In addition, the Store Manager provides support to the District Manager and ensures that the store embodies the company's standards for customer service excellence for all customers.

• Manage and monitor day-to-day store operations to ensure customer happiness, with stellar customer service and demonstrate a high level of team professionalism
• Handle customer complaints regarding products, services, sales, or other matters with honesty, integrity and in a prompt and friendly manner
• Ensure speed, efficiency, and accuracy in creating eyewear products
• Foster a warm, vibrant, and friendly work atmosphere
• Conduct regular meetings with the Assistant Store Manager and employees to improve customer service, store operations, and sales goals
• Provide appropriate training and support to all team members and be a leader in demonstrating exemplary work ethic
• Adjust, fit, and assemble eyeglasses to suit each customer's unique preferences
• Build team commitment to high standards of service, exceed customer expectations, and lead by example.

Required Qualifications & Skills :