HR Service Center Representative II

Duration : 12 - month contract with Possible Extension

Hybrid Schedule : (This is a remote position, and a person must come in-person for 4 weeks training.)

Job Description : Responsibilities :

• Responsible for the accurate and timely retrieval and dissemination of non-revenue pass travel information to employees, retirees, and survivors.
• Provides customer service in a call center environment by retrieving information from online resources and interpreting the information and providing the appropriate response to the customer.
• Performs non-revenue travel updates and case notes in appropriate systems.
• Communicates effectively and efficiently with all levels of personnel. Examples of, but not limited to, functions performed :
• Manages information with high level of confidentiality.
• Communicates with all levels of employees, retirees, survivors, and vested employees.
• Completes cases within timeframes listed in service level agreements.
• Provide customer service via phone to active, inactive, retired, survivors involving non-revenue travel related issues.
• Respond to non-revenue pass travel emails from active, inactive, retired, and survivors.
• Utilize online chat functionality to provide non-revenue customer service.
• Other duties as assigned.

Experience :

Education : College degree preferred or equivalent customer service experience.

About US Tech Solutions :

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit

www.ustechsolutions.com

US Tech Solutions is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.