Junior IT Support Engineer

As a Junior IT Support Engineer, you will work in a team of motivated, driven, and fun IT professionals within a young, growing organization and get a chance to provide the first line of support for our 2300+ end users globally.

What you'll do

• Level 1 Support
• Create, track, and resolve tickets
• Software / Hardware support
• Inventory Management
• Effectively manage 1 : 1 user interactions
• Manage your part in our highly successful on-boarding and off-boarding processes

In this role you will be using our helpdesk system to take ownership of simple customer issues reported through the IT Service Desk and see problems through to resolution. You research, diagnose, troubleshoot and identify solutions to resolve these issues and follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. You will handle simple day-to-day issues. You'll also support your team if / when required depending on workloads.

Who you are

Functional / technical skills

Loud and busy sometimes but always friendly, helpful, and super fun. We love to celebrate each other's achievements, share jokes, and our love for food, movies, traveling, and sports. We're one big and diverse family working towards the same goal.

Insurance

Private health insurance for you and your family members.

Health

Access to Insight Timer app - increase well-being and balance in our daily lives.

Referral

Referral bonus incentive for bringing the best talent.

High spec equipment

We provide all employees with high-spec Macs and tech set up.

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