Product and Customer Experience Lead

Job Title : Product & Customer Experience Lead

The Product & Customer Experience Lead is a leadership position within the Technology and Data Division of the Behavioral Health Administration (BHA), a cabinet member-led agency housed within the Colorado Department of Human Services (CDHS). This role is responsible for ensuring that health professionals and members of the public interacting with BHA's digital productswhether for care navigation, service delivery, or provider reportinghave a positive, meaningful experience. The Lead ensures these products are usable, accessible, and aligned with BHA's broader vision for people-first behavioral health services.

Serving as a strategic and hands-on product management leader, drives efforts across the digital portfoliodefining vision and roadmaps, stewarding product life cycles, and translating complex behavioral health needs into functional, scalable solutions. This includes leading product discovery and delivery processes, integrating user feedback, and aligning technical strategy with policy goals. The Lead plays a key role in reducing fragmentation in behavioral health data systems by fostering cohesive, modern digital products that bridge gaps between people, providers, and state systems.

This position supervises members of the Product & Customer Experience Unit, a multidisciplinary team with expertise in product management, human-centered design, technical assistance, and customer engagement. The Lead provides strategic direction, operational oversight, and professional development support to the team, ensuring high-quality execution of digital training, user communications, and technical assistance activities.