Manager, Software Engineering Management

Engineering Manager

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ReleaseOps is the ServiceNow application deployment pipeline used to package, validate, and deliver updates and applications with speed, safety, and consistency. The team builds, maintains, and troubleshoots the backend Java-based systems that power this pipeline, with select JavaScript components supporting specific platform functions. As part of the Platform and App Engine organization, we are seeking an Engineering Manager with strong technical depth, advanced troubleshooting skills, and solid leadership to guide this team. The manager will drive customer-focused adoption of ReleaseOps, reduce setup effort, and lower support case tasks while delivering features shaped by real customer feedback. The work centers on high-impact backend systems and demands secure practices, compliance, and strong protection of customer data during deployment operations.

Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability.

Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery.

Contribute to the design and implementation of new products and features while enhancing existing product capabilities.

Integrate automated testing into development workflows to ensure consistent quality across releases.

Participate in design and code reviews ensuring best practices in performance, maintainability, and testability.

Develop comprehensive test strategies covering functional, regression, integration, and performance aspects.

Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality.

Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team.

Ability to manage projects with material technical risk at a team level.

Experience with open-source tools and agile development environments.

Fluency in one or more relevant programming languages (Java, JavaScript, etc.)

An understanding of broad concepts and experience using those concepts to understand and develop solutions for problems.

Ability to execute a project based on our priorities, @context, risks, and desired outcomes.

Experience in leveraging or critical thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

Experience in using AI Productivity tools such as Windsurf, Cursor, etc is a plus or nice to have.

6+ years of experience with technologies relevant to ServiceNow and advanced coding skills.

Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization?

Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI / CD pipelines?

Understanding software quality principles including reliability, observability, and production of readiness?

Ability to troubleshoot complex systems and optimize performance across the stack?

Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems?

For positions in this location, we offer a base pay of $147,300 - $257,800, plus equity (when applicable), variable / incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.