Night Auditor @ Hyatt Place Durham Southpoint

Job description

Overall Responsibilities :

• Take every opportunity to amaze the guests- Smile, have eye contact and greet guests immediately
• Maintain a well-groomed, professional appearance at all times, including uniform and nametag
• Actively solicit feedback from guests
• Greet and welcome guests upon arrival
• Register guests into the computer, verifying reservation, address, and credit information
• Promote "preferred" guest program and provide recognition and benefits to all current members
• Accept payment for guests' accounts both at the time of registration and at checkout
• Maintain a house bank and make a deposit and accurate report of receipts daily
• Issue key to and control entrance of safety deposit boxes
• Promptly respond to and resolve guest complaints
• Answer telephone promptly and properly being polite, courteous, and friendly
• Be friendly, thorough, accurate and efficient in taking reservations
• Be friendly, thorough, accurate and efficient in performing Check-ins
• Be friendly, thorough, accurate and efficient in performing Check-outs
• (If applicable) Use the guests' names
• Be knowledgeable and helpful about the local area, the hotel and hotel services
• Handle messages, wake-up calls, mail, and faxes properly
• Prepare beverages and cocktails at the bar adjacent to the front desk. Prepare food items from the snack menu.
• Run the night audit program and prepare financial reports to be submitted to the corporate office.
• Know of incoming VIPs- Follow all applicable Company Standard Operating Procedures.
• Please note that this job description is not an exclusive or exhaustive list of all functions that a Front Desk Agent may be asked to perform.

Requirements

Job Type : Full-time Pay : $15.00 - $16.00 per hour Benefits :

Schedule :

Education :

Experience :

Work Location : In person