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Assistant Manager (Miss J's Cafe)

Assistant Manager (Miss J's Cafe)

Las Vegas PetroleumHenderson, NV, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Key Responsibilities :

1. Staff Supervision & Training :

  • Supervise and lead cafe staff during shifts, ensuring all team members are performing their duties efficiently and following company policies.
  • Assist in recruiting, hiring, and training new employees, ensuring they understand their roles and responsibilities.
  • Provide ongoing coaching and feedback to staff, helping them improve their skills and performance.
  • Ensure all employees adhere to the cafe’s standards of service, cleanliness, and safety.

2. Customer Service :

  • Ensure customers receive prompt, friendly, and professional service at all times.
  • Handle customer complaints, concerns, or special requests in a positive and professional manner, resolving issues quickly and effectively.
  • Ensure that customer orders are accurate and delivered with quality and consistency.
  • Maintain a clean and welcoming environment for customers at all times.

    • 3. Operations Management :

  • Oversee daily cafe operations, ensuring that all tasks are completed efficiently and according to established procedures.
  • Assist in managing cafe inventory, ensuring that stock levels are maintained, and products are ordered in a timely manner.
  • Help manage the cafe’s cash flow, including handling cash, making deposits, and balancing registers.
  • Ensure all equipment is maintained, cleaned, and operating properly.

    • 4. Health, Safety, & Compliance :

  • Ensure all health, safety, and sanitation guidelines are followed, including proper food handling, cleaning procedures, and employee hygiene.
  • Ensure compliance with local health regulations and safety standards.
  • Help maintain cleanliness and organization of the kitchen, dining areas, and restrooms.

    • 5. Financial & Administrative Support :

  • Assist in achieving financial goals, including sales, labor costs, and maintaining budgetary goals.
  • Help track and monitor key performance indicators, such as sales trends and employee performance.
  • Support the management team in analyzing sales reports and making adjustments to operational strategies as needed.

    • 6. Teamwork & Communication :

  • Foster a positive and collaborative work environment by encouraging teamwork and open communication.
  • Act as a liaison between staff and management, ensuring that issues are addressed promptly.
  • Assist with the scheduling of shifts and help ensure adequate staffing levels during busy periods.

    • 7. Additional Duties :

  • Assist with opening and closing the cafe, ensuring that all procedures are followed and the cafe is secure.
  • Perform other tasks as directed by the General Manager or Restaurant Manager.

    • Qualifications :

  • Experience :
  • 1-2 years of experience in a supervisory or management role in the foodservice or hospitality industry is preferred.
  • Previous experience in a cafe, restaurant, or similar establishment is a plus.
  • Skills :
  • Strong leadership, organizational, and communication skills.
  • Ability to manage time effectively, handle multiple tasks, and prioritize in a fast-paced environment.
  • Strong customer service skills with a focus on creating a welcoming atmosphere for guests.
  • Basic financial and business acumen, including experience with cash handling and inventory management.
  • Ability to handle difficult situations and customer complaints professionally.
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    Manager Cafe • Henderson, NV, US