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Senior Managed Service Operations Analyst - Derivatives

Senior Managed Service Operations Analyst - Derivatives

Fidelity National Information ServicesJacksonville, FL, US
2 days ago
Job type
  • Full-time
Job description

Managed Service Operations Analyst

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we'd like to know : Are you FIS?

Location

Jacksonville - Hybrid (three days in-office, two days virtual)

About The Team

We are a global operations team dedicated to delivering industry-leading cleared derivative services to premier investment banks and financial institutions. Our core services include :

  • Trade clearance and allocation
  • Reconciliation processes
  • Trade break resolution
  • Exchange funding and client margining
  • Brokerage management
  • Static data oversight and trade lifecycle management

What You'll Be Doing

As a Managed Service Operations Analyst, you play a key role in enhancing the quality and efficiency of our daily operations, strengthening our control environment, and elevating the client experience. We foster a culture that embraces continuous improvement and encourages a proactive, solutions-oriented mindset.

  • Collaborate with derivative exchanges, clearing brokers, and FIS teams to support the full trade lifecycle - from post-trade execution to final settlement.
  • Build and maintain strong relationships with internal stakeholders and external clients.
  • Partner with client oversight teams, control groups, trading desks, and client service teams to ensure seamless service delivery.
  • Execute contractual obligations in alignment with Standard Operating Procedures (SOPs), Risk & Control Frameworks, and Service Level Agreements (SLAs).
  • Drive ongoing enhancements to operational processes, risk controls, and client satisfaction.
  • Coordinate and communicate technical issues with client services, trade management, IT, business change, and external clients to ensure trade flows are strategically robust in accordance with exchange regulations.
  • Oversee a functional group in day-to-day activities and responsibilities as well as assist in planning and strategy, representing FIS' Capital Markets Segment to internal and external audiences.
  • Navigate complex and relevant challenges within the derivatives trading, middle-office, and post-trade spaces, by continuously analyzing and seeking solutions for clients' dynamic needs.

    • What You Bring

  • Flexibility to work 12pm-8pm (EST) up to 50% of the time.
  • Associate or bachelor's degree in business management, finance, related field or the equivalent combination of education, training, and work experience.
  • Four (4) or more years of experience in cleared futures industry, added bonus if operated in global markets.
  • Proficiency in Microsoft Excel and other Microsoft Office applications.
  • Skilled in executing and settling trades, reconciliations, and overseeing trade allocations.
  • Exceptional communication skills with a proven ability to support and build client relationships.
  • Eagerness to learn and grow within a back-office environment focused on globally traded futures.

    • Added Bonus If You Have

  • Understanding of cleared derivative products and futures trading operations.
  • Working knowledge of FIS and finance industry standard applications (e.g. GMI, FIS CD, ClearVision).

    • What We Offer You

    At FIS, you can learn, grow and make an impact in your career. Our benefits include :

  • Flexible and creative work environment
  • Diverse and collaborative atmosphere
  • Professional and personal development resources
  • Opportunities to volunteer and support charities
  • Competitive salary and benefits
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    Operation Analyst • Jacksonville, FL, US

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