Care Manager

Responsive Recruiter

This position has primary responsibilities for recruiting and training staff, and scheduling services for Assisting Hands. The Care Manager matches caregivers with clients and coordinates caregiver schedules. The Care Manager is responsible for tracking staff training and helping grow the skills to aid in retaining staff and improving quality provided to our clients. The Care Manager is assigned a case load and is responsible for all correspondence with the client, family members, and caregivers. This position involves extensive telephone work and interaction with caregivers, clients, family members, and health care professionals. The Care Manager is also responsible for conducting supervisory visits to ensure staff and client satisfaction with our Assisting Hands location.

Excellent telephone and interpersonal skills, must be well-organized and have good attention to detail. Requires at least two years' experience in management of CNA / Caregiving staff, scheduling, or customer service in a health care setting. Experience with home care, home health, or senior services preferred. Must be a good problem solver and able to work independently. Reports to : Lead Care Manager.

Primary duties include overseeing the onboarding, hiring, and training of quality caregivers, staff cases, matching appropriate caregivers to jobs, making sure that all cases are covered, assisting the sales team to onboard and follow-up with new client leads, performing intakes as needed, handling / resolving client and caregiver issues, problems, and scheduling changes, responsible for maintaining client and caregiver files and keeping them up to date, serving as the point of contact for clients, caregivers, and family members, counseling caregivers regarding attendance or performance issues, providing verbal and written warning for actions against policies and procedures, making recommendations to the administrator regarding termination of caregivers, providing feedback and recommendations for annual performance reviews for caregivers, working closely with accounting to ensure that hours and pay rates are correct for billing and payroll, on-call for assigned client caseload, responsible for supervisory visits every 30 days and maintaining weekly contact with clients and family members, responsible for supervising caregivers for quality, training, and retention issues, in conjunction with the Agency Manager, ensuring compliance with state and agency rules for caregivers and client files.

Hours : 8 : 00am- 6 : 00pm, Monday through Friday. Hours may vary. Compensation : Hourly rate. Additional on-call compensation.

Compensation : $43,680.00 - $48,000.00 per year