IT Desktop Support

Duration : 12 months contract with possible extension

Job Description :

Performance is measured on a variety of key performance indicators, priority matrix comprehension / adherence, SLA, and customer service.

The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines.

This role requires the ability to interact professionally with a diverse group of customers, team members, managers, and subject matter experts in-person.

The Corporate Field Services technician will take ownership of follow up status and communicate progress regularly to both their customers and leadership (when requested). Excellent communication skills, prompt time-to-resolution / fulfillment, technical knowledge, organizational skills, and multitasking are necessary attributes to meet the expectations of the position.

Required Skills :

Active Directory Administration

Limited support for corporate mobile devices

Familiarity with cloud applications (OneDrive, Box, Office365, etc.)

Troubleshooting Cisco VPN connectivity

Familiarity supporting Citrix connectivity

Remediating Symantec Endpoint Protection

Dameware remote connection / utilization

Altiris Deployment server utilization

Asset management skills

Internet Explorer and various browser(s) support

Installation / configuration of various Adobe products

Installation / configuration of Check Point endpoint client software

Conference Room equipment

Printer / driver troubleshooting & installation

ServiceNow utilization

Cisco WebEx service support

Box user administration

Deployment / configuration of standard IP telephony

Hardware ordering / deployment

Documentation (records) management

Knowledge base utilization

Project interaction

Customer scheduling / follow-ups

End user equipment moves (disconnect / reconnect)

Multi-team interaction and / or technical roundtable participation

Standard device imaging via USB / PXE server(s)

Smart-Hands tasks / functions outside of standard operational work

Must be able to lift equipment up to 40 pounds, as required.

Required :

1+ year Hardware Experience (beyond imaging / deployment)

1+ year Customer Service / In-Person Support Experience

Technical Focus

Customer Engagement

Desired :

CompTIA IT Fundamentals

CompTIA A+ CompTIA Cloud+ CompTIA Mobility+ CompTIA Network+ CompTIA Server+ The Corporate Field Services Technician will provide technical assistance and support for incoming service requests / incidents related to computer systems, software, hardware and infrastructure both in-person and remotely from a manufacturing facility in Corning, NY.

The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 11 and MS Office Suites (365).

Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.

Education :

• Associates Degree (preferred), HS Diploma or GED Minimum Required.

About US Tech Solutions :

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com () .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.