Kennedy ValveIT Support Specialist

Job Description

SUMMARY

Under the general direction of the Controller, the IT Support Specialist serves as an integral member of the Kennedy Valve Accounting team and is primarily responsible for providing technical assistance to Kennedy Valve employees across all departments, ensuring timely resolution of IT issues and support for corporate projects. The role will focus on frontline support while also assisting with infrastructure maintenance and ongoing IT initiatives.

Basic Duties and Responsibilities

• Respond to IT service requests through the Help Desk, email, phone, and in person.
• Troubleshoot and resolve hardware, software, and network issues.
• Configure new devices, accounts, and applications.
• Assist with network and hardware upgrades and corporate IT support tickets.
• Document ticket resolutions and maintain IT knowledge base.
• Collaborate with the existing IT staff members to support larger projects.
• Provide coverage during absences of the primary IT staff.

Qualifications : Qualifications

EXPERIENCE AND EDUCATION QUALIFICATIONS

REQUIRED TRAITS

Additional Information

PHYSICAL REQUIREMENTS

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

Kennedy Valve Co. is an EEO / AA employer M / F / D / V. We maintain a drug-free workplace and reserve the right to perform substance abuse testing. McWane is a Federal VEVRAA contractor, and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation , veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA - gender identity or expression, and genetic information) or any other category protected by federal, state or local law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

McWane is a Federal VEVRAA contractor, and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA- gender identity or expression, and genetic information) or any other category protected by federal, state or local law.