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IT Desktop Support

IT Desktop Support

Integrated ResourcesCorning, NY, United States
2 days ago
Job type
  • Full-time
Job description

Position Title : IT Desktop Support

Location : Corning, NY 14831

Duration : 12+ months with possible extension

Shift : Mon - Fri, 08 : 00 AM - 05 : 00 PM, some flexibility may be required

Pay Range : $21.33 / - Hour - $22.86 / - Hour (W2)

Job Description :

  • The Corporate Field Services Technician will provide technical assistance and support for incoming service requests / incidents related to computer systems, software, hardware and infrastructure both in-person and remotely from a manufacturing facility in Corning, NY.
  • The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 11 and MS Office Suites (365).
  • Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.

Required Education / Experience :

  • Associates Degree (preferred), HS Diploma or GED Minimum Required
  • 1+ year Hardware Experience (beyond imaging / deployment)
  • 1+ year Customer Service / In-Person Support Experience
  • Technical Focus :

  • Customer Engagement
  • Preferred Certifications :

  • CompTIA IT Fundamentals
  • CompTIA A+
  • CompTIA Cloud+
  • CompTIA Mobility+
  • CompTIA Network+
  • CompTIA Server+
  • Daily tasks include (but are not limited to) :

  • Active Directory Administration
  • Limited support for corporate mobile devices
  • Familiarity with cloud applications (OneDrive, Box, Office365, etc.)
  • Troubleshooting CiscVPN connectivity
  • Familiarity supporting Citrix connectivity
  • Remediating Symantec Endpoint Protection
  • Dameware remote connection / utilization
  • Altiris Deployment server utilization
  • Asset management skills
  • Internet Explorer and various browser(s) support
  • Installation / configuration of various Adobe products
  • Installation / configuration of Check Point endpoint client software
  • Conference Room equipment
  • Printer / driver troubleshooting & installation
  • ServiceNow utilization
  • CiscWebEx service support
  • Box user administration
  • Deployment / configuration of standard IP telephony
  • Hardware ordering / deployment
  • Documentation (records) management
  • Knowledge base utilization
  • Project interaction
  • Customer scheduling / follow-ups
  • End user equipment moves (disconnect / reconnect)
  • Multi-team interaction and / or technical roundtable participation
  • Standard device imaging via USB / PXE server(s)
  • Smart-Hands tasks / functions outside of standard operational work
  • Must be able to lift equipment up t40 pounds, as required.
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    Desktop Support • Corning, NY, United States

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