Position Title : IT Desktop Support
Location : Corning, NY 14831
Duration : 12+ months with possible extension
Shift : Mon - Fri, 08 : 00 AM - 05 : 00 PM, some flexibility may be required
Pay Range : $21.33 / - Hour - $22.86 / - Hour (W2)
Job Description :
- The Corporate Field Services Technician will provide technical assistance and support for incoming service requests / incidents related to computer systems, software, hardware and infrastructure both in-person and remotely from a manufacturing facility in Corning, NY.
- The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 11 and MS Office Suites (365).
- Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.
Required Education / Experience :
Associates Degree (preferred), HS Diploma or GED Minimum Required1+ year Hardware Experience (beyond imaging / deployment)1+ year Customer Service / In-Person Support ExperienceTechnical Focus :
Customer EngagementPreferred Certifications :
CompTIA IT FundamentalsCompTIA A+CompTIA Cloud+CompTIA Mobility+CompTIA Network+CompTIA Server+Daily tasks include (but are not limited to) :
Active Directory AdministrationLimited support for corporate mobile devicesFamiliarity with cloud applications (OneDrive, Box, Office365, etc.)Troubleshooting CiscVPN connectivityFamiliarity supporting Citrix connectivityRemediating Symantec Endpoint ProtectionDameware remote connection / utilizationAltiris Deployment server utilizationAsset management skillsInternet Explorer and various browser(s) supportInstallation / configuration of various Adobe productsInstallation / configuration of Check Point endpoint client softwareConference Room equipmentPrinter / driver troubleshooting & installationServiceNow utilizationCiscWebEx service supportBox user administrationDeployment / configuration of standard IP telephonyHardware ordering / deploymentDocumentation (records) managementKnowledge base utilizationProject interactionCustomer scheduling / follow-upsEnd user equipment moves (disconnect / reconnect)Multi-team interaction and / or technical roundtable participationStandard device imaging via USB / PXE server(s)Smart-Hands tasks / functions outside of standard operational workMust be able to lift equipment up t40 pounds, as required.