Mortgage Loan Officer

Mortgage Loan Officer

Location : 127 Public Square - Cleveland, Ohio 44114

Job Summary : The Mortgage Loan Officer (MLO) assists clients with the origination of residential mortgage loans, including providing analysis and advice to current and prospective clients on home lending solutions that meet their needs and financial objectives. The MLO is expected to develop referrals as a means to grow Key's home lending business and client base. The MLO is expected to meet or exceed established sales goals while maintaining high standards of client satisfaction and loan quality.

Essential Functions :

• Prospect home lending business to build and develop new client loan originations and relationships.
• Originate and process a targeted number of family residential real estate mortgage transactions in accordance with Home Lending process and product guidelines.
• Provide clients with detailed information about various mortgage options, interest rates, and terms to help them make informed decisions.
• Gather documents at the time of registering a loan and remain the primary point of contact for the client during the loan process.
• Maintain high standards of client satisfaction and quality, ensuring sales / originator systems and workflows are efficiently controlled.
• Develop and maintain deep knowledge of KeyBank products, services, and competitive offerings.
• Maintain proficiency on sales / originator systems and develop efficient workflows.
• Keep informed of trends and developments in the real estate market and mortgage industry.
• Works in a branch environment to provide in-person client services 4+ days / week, to include participating in morning huddles and end of day debriefs on targeted days.
• Performs other duties as assigned; duties, responsibilities and / or activities may change or new ones may be assigned at any time with or without notice.
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

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Compensation and Benefits : This position is eligible to earn an hourly rate of $15.00 per hour. Compensation for this role also includes short-term incentive compensation subject to individual and company performance.

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.