Appointment / Registration Receptionist

Appointment / Registration Receptionist

Under direct supervision, performs variety of receptionist, office, clerical and patient attendance duties; makes and answers calls; schedules and / or reschedules appointments; enters appointment data in computer.

Essential Responsibilities :

• Greets patient in courteous and business-like manner; registers patients in computer; generates forms accurately (e.g. correct provider codes, pertinent health plan / non-plan data); verifies health plan eligibility; refers more difficult or complicated cases to membership service; assists or directs new health plan members to membership service to determine health plan coverage and ensure proper extension of benefits; completes account verification forms as necessary.
• Ensures adequate amount of registration supplies and forms on hand; requisitions supplies as needed.
• Gathers, analyzes, compiles and records data for routine, special and statistical reports or studies.
• Receives and screens calls; schedules patient appointments based on type and severity of illness / injury or purpose of call; maintains familiarity with various schedules, coding techniques and individual physicians in assigned departments.
• Records pertinent patient information in computerized appointment system; assists in matching waitlisted patients for proper appointments as requested.
• Enters data into computer; generates paperwork for chart requisition to medical records as required.
• Cancels and reschedules physician or patient appointments by telephone or correspondence; informs patients of advance appointments.
• Greets callers; notifies clinics of arrival; ascertains and responds to needs of callers; assists with directions as appropriate; refers problems and complaints to supervisor or designated patient concern resource.
• Notifies supervisor or designated individual of any significant delay or backlog.
• Performs all computerized appointment system applications.
• Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and / or service.
• Performs other duties and accepts responsibility as assigned.

Basic Qualifications :

Education :

Additional Requirements :

Preferred Qualifications :