Medical Front Office Administrator

Winston Psychiatry is a compassionate, client-focused psychiatric practice located in Dunwoody, Georgia, dedicated to delivering high-quality mental health care. Our team is growing, and we are seeking a warm, highly organized Front Office Administrator to be the first point of contact for our patients and to help ensure the smooth daily operation of our office. This is a full-time, on-site position.

Key Responsibilities

Greet patients and visitors warmly, check them in, and assist with forms or questions

Answer and route phone calls in a professional and compassionate manner

Schedule and confirm appointments using electronic medical records (EMR) system

Verify insurance and collect co-pays / payments

Maintain organized and confidential patient records

Assist with billing support and office inventory

Uphold HIPAA and practice confidentiality standards at all times

Support occasional marketing and communications efforts – experience with social media platforms is a plus

Comfort with AI tools or interest in learning AI-assisted administrative tasks is a bonus

Qualifications

1+ years of front desk medical receptionist or administrative experience (mental health setting preferred)

Professional demeanor with excellent interpersonal and communication skills

Must have a commute of approximately 30 minutes from our office in Dunwoody, Georgia

Proficient in scheduling software and EMR systems (e.g., Advanced MD, SimplePractice, Kareo, or similar)

Proficiency in Excel and Spreadsheets

Familiarity with insurance verification and basic billing is a plus

High school diploma required; associate's or bachelor's degree a plus

Strong multitasking and problem-solving abilities

Team player with leadership abilities

Prior authorization experience is a plus

Compensation

Compensation is commensurate with experience and will be discussed during the interview process.

Benefits

Supportive and respectful team culture

Paid time off, holidays, and benefits package

A meaningful role helping people access care

Opportunities for growth and advancement within the company