Chief Operating Officer (COO) for Microsoft focused Cybersecurity Firm

Overview

Agile IT is a Microsoft‑focused consulting and managed services provider. We help organizations modernize and secure Microsoft 365, Azure, and GCC / GCC‑High environments and turn security and compliance into durable, repeatable outcomes for customers.

Our mission : CMMC for the DIB

We Exist To Help The Defense Industrial Base Achieve And Sustain CMMC Compliance So The DoD Supply Chain Can Operate Securely. The COO Will Convert This Mission Into Scalable Operations.

What You’ll Do

DIB / CMMC mission leadership : Own our CMMC program : readiness assessments, remediation roadmaps / POA&Ms, evidence automation, assessor coordination, and post‑assessment sustainment.

Translate CMMC / NIST controls into standardized delivery (runbooks, OLAs / SLAs, control owners, monitoring, reporting).

Drive platform‑led compliance : integrate evidence and control checks into RMM / PSA, Microsoft security tooling, and automation.

Service operations & delivery

Lead Managed Services, Professional Services / Project Delivery, Customer Success Teams, and Operations.

Implement and mature ITIL processes (incident / problem / change), KPI dashboards, and continuous‑improvement cadences.

Standardize Microsoft‑centric offers (Azure, M365, GCC / GCC‑High, security) with clear scoping, pricing, and capacity models.

Financial & growth ownership

Own services P&L; improve utilization, forecasting, and gross margins.

Align delivery capacity with pipeline; partner with Sales / Pre‑sales / Finance on pricing, SOW quality, and renewals.

People & culture

Build and coach a high‑trust, compliance‑first delivery organization (Service Managers, PMs, Technical Leads, TAMs).

Develop leaders; establish accountability and clarity of ownership for services and controls.

Customer & partner engagement

Act as executive sponsor for strategic DIB accounts; lead major escalations.

Collaborate with primes, partners, and assessors to ensure smooth assessment and sustainment cycles.

What Success Looks Like (12–18 Months)

100% evidence completeness for managed CMMC customers; ≥90% SLA attainment across services.

Time‑to‑audit‑ready reduced by X% (set baseline upon start).

Utilization and gross margin improved to targets while maintaining top‑quartile CSAT / NPS.

Standardized CMMC service / product catalog with clear tiers and automation coverage.

Required Qualifications

10+ years in technology delivery; 5+ years senior operations leadership (VP / Head / COO) in an MSP or Microsoft partner environment.

Deep, hands‑on Microsoft expertise (Azure, Microsoft 365 / Intune / Endpoint, Microsoft security stack); experience with GCC / GCC‑High or Azure Government strongly preferred.

Demonstrated P&L ownership, capacity planning, utilization management, and margin optimization.

Strong service‑management (ITIL) background; KPI design and operational cadence leadership.

Understanding of MSP billing (PSA, Microsoft NCE) and automation platforms (RMM, API Integrators such as n8n, Rewst).

Outstanding executive presence and escalation management with strategic customers.

Preferred

Built or scaled a CMMC‑aligned managed service or compliance program.

Proven CMMC experience delivering readiness, remediation, evidence management, and assessment preparation for DIB / DoD contractors.

Experience with automation for compliance (evidence capture, monitoring, GRC tooling), RMM / PSA strategy, and runbook automation.

Bachelor’s, MBA and / or relevant certifications (e.g., CMMC practitioner / assessor training, CISSP) preferred.

Compensation & Benefits

Competitive executive compensation (base + performance bonus + potential equity).

Comprehensive benefits (medical, retirement, PTO, professional development).

Mission‑driven work that directly strengthens the national security supply chain.

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