Field Service Specialist

Job Description

Job Description

Field Service Specialist

Must live in one of the following states to apply : FL, GA, AL, or SC

We are seeking a skilled Field Service Training Specialist to provide technical support, service training, and field expertise to our dealer network. This role is hands-on, working directly with dealers and customers to resolve technical issues, deliver service training programs, and ensure that our products perform to the highest standards in the field.

Key Responsibilities :

Deliver service training to dealer technicians, ensuring proper product maintenance, diagnostics, and repair practices.

Provide on-site technical support to assist dealers with complex field issues and coordinate resolution with internal engineering and service teams.

Develop training materials, troubleshooting guides, and best-practice service documentation.

Support demonstration events and trade shows by providing technical expertise and hands-on product support.

Gather field data and feedback to share with product support, engineering, and quality teams for continuous improvement.

Build strong technical relationships with dealer service departments to strengthen overall dealer capability.

Qualifications :

Technical background in mechanical, electrical, or related fields (degree, certification, or equivalent experience).

Experience in service training, field service engineering, or technical support roles.

Experience delivering training in a classroom and field setting.

Strong troubleshooting and diagnostic skills, with the ability to guide dealer technicians through complex repairs.

Excellent communication and presentation skills for both classroom and hands-on training.

Willingness to travel frequently to dealer sites, customer locations, and industry events.

Self-motivated, detail-oriented, and adaptable to dynamic field conditions.

Strong knowledge of equipment safety, maintenance, and repair.

Physically able to demonstrate equipment usage in various environments.

Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook).

Certification in equipment operation (e.g., forklift, crane, agricultural or industrial equipment) is desirable.

Why Join Us?

In this role, you will be a critical link between our engineering / service teams and our dealer network. Your expertise will ensure that our dealers have the knowledge, skills, and confidence to service products effectively — ultimately driving customer satisfaction and brand loyalty.

Location and Hours : Location : TBD

Hours : 8 : 00-5 : 00

Days of Shift : Monday-Friday

A full benefits package is available for all full-time employees.

Exhibit Diamond Company Values :

CUSTOMER FOCUSED

Meeting and exceeding internal and external customer expectations is the responsibility of everyone.

We are committed to being a World Class organization and the greatest partner to our customers.

We will listen, support, engage with empathy, our work must drive the success of our internal and external customers and team members.

ACCOUNTABILITY

We will be responsible for the commitments we make, and the expectations placed on us.

When we fail, we will own it, learn from it and make the appropriate changes.

We will act with exceptional integrity in everything we do.

We will be open to receiving and giving feedback.

TEAM PLAYER

Teamwork and clear communication are paramount to our success.

We will seek and provide constructive feedback to one another, work as a collaborator, treat peers with respect and dignity, engage all team members as partners to solve problems and support one another with a positive attitude.

SAFETY

We believe safety must be at the forefront of all our decision-making.

We will proactively invest in safe solutions and act consciously every day to keep ourselves, team members and customers safe.

GRIT

We have the passion, determination and work ethics that gives us the ability to push through; to get to the end goal and recognize the obstacles we have overcome along the way.

When we tackle a difficult situation, we are determined to never give up and be the best in the industry.

Diamond Mowers is an EEO / AA Employer M / F / Disability / Vet.

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