Front Desk Agent
We are seeking a friendly, enthusiastic, and customer-focused individual to join our team as a Front Desk Agent at the Ka'anapali Ali'i located in Lahaina, Hawaii. No prior experience is necessary, as we provide comprehensive training. This is an excellent opportunity for someone looking to start a career in the hospitality industry.
CoralTree Hospitality is recognized as the outstanding choice for managing premium and luxury residential resorts, vacation homes, and hotels, defined by people with genuine purpose, pride, and a sense of place.
As a valued member of our team, you'll receive a comprehensive benefits package that includes :
- Paid vacation, sick days, and holidays
- Paid parental leave
- 401(k) retirement savings plan with a company match
- Group medical, dental, vision, life, and disability benefits
- Employee assistance program
- Five complimentary room nights at CoralTree Hospitality properties
- Unlimited friends and family receive discounted rates at CoralTree Hospitality Group properties
- Access to employee discounts from industry-leading travel, entertainment, and retail brands, including Walt Disney World, Live Nation, Samsung, Hertz, and many more!
- Hourly pay rate : $30.00 (All new hires shall receive ninety percent (90%) of the applicable wage rate, but not less than the applicable minimum wage, during the first ninety (90) calendar days of employment)
Responsibilities
Front Desk Agents are responsible for the guest registration process and communication of property services. They establish positive initial contact with our owners and guests and ensure that their expectations are exceeded during the check-in and check-out process.
Qualifications
Greet and welcome guests as they arrive at the resortManage the check-in and check-out process efficiently and accuratelyAnswer and direct phone calls in a polite and friendly mannerAssist guest with inquiries, requests, and reservationsProvide information about resort amenities, services, and local attractionsHandle guest complaints and concerns with professionalism and a positive attitudeMaintain accurate records of reservations, room assignments, and paymentsEnsure the front desk area is clean, organized, and presentable at all timesCoordinate with housekeeping and maintenance staff to address guest needs and issuesUphold resort policies and procedures to ensure the safety and comfort of all guestsAble to walk and stand throughout the shiftFlexible availability as shifts could include 7am-3 : 30pm, 11am-7 : 30pm, 3pm -11pmKa'anapali Ali'i is an equal-opportunity employer. Qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.