Remote Hotel Coordinator

Remote Hotel Coordinator

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance

Remaining schedules start after 1pm EST during weekdays and must have weekend availability.

Primary Purpose :

To deliver seamless hotel accommodations for insured families with compassion, precision, and urgency. Hotel Coordinators act as the frontline connection between families, hotels, and insurance partnersensuring every placement is handled with care, accuracy, and efficiency. This role is vital to providing comfort during a difficult time and maintaining Sedgwick's reputation for excellence.

Essential Functions and Responsibilities :

• Serve as the first point of contact for insured families, confirming needs and clearly explaining the hotel and payment process.
• Search, evaluate, and secure hotels using internal databases, online platforms, and direct negotiationsbalancing family preferences with carrier guidelines.
• Facilitate reservations by contacting hotels directly or through booking tools, ensuring rate agreements and required authorizations are received.
• Communicate confirmations to insured families with professionalism and empathy, including hotel details and check-in instructions.
• Coordinate check-ins, check-outs, and extensions, verifying paperwork and updating records to reflect accurate statuses.
• Maintain detailed documentation in internal systems including hotel confirmations, receipts, hotel service agreements, and other relevant documents.
• Support families through challenges, addressing escalations such as billing concerns, relocations, or sensitive situations with confidence and care.
• Collaborate across teams by notifying leadership if adjuster approval is needed, managing relocation requests, and assisting with departmental phone coverage.

Additional Functions and Responsibilities :

Qualifications :

Education & Licensing :

Bachelor's degree or equivalent from an accredited college or university preferred.

Experience :

Minimum of two (2) years of experience in customer service, preferably within the travel, hospitality or insurance industries.

Skills & Knowledge :

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Excellent and professional phone voice.

Strong communication, grammar, and interpersonal skills.

Strong data entry skills with high attention to detail.

Ability to work independently, show initiative, and perform well under pressure.

Strong organizational skills and ability to multitask.

Ability to work effectively in a remote team environment.

Work Environment :

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental : Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.

Physical : Computer keyboarding, travel as required.

Auditory / Visual : Hearing, vision and talking.

Note : Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Always accepting applications. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.