Senior Director (SD), Flex and Installments Solution Enablement (Global)

Senior Director (SD), Flex and Installments Solution Enablement (Global)

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Senior Director, Solution Enablement will lead all aspects of solutioning across various functions from inception through to deal close, implementation and support, while building programs and automation that gets us there significantly faster. Flex and Installments are key for modernizing credential capability, enabling new income streams, new entrants for faster distribution and accomplishing top-of-wallet status for issuers. This leader and their team will help drive global change & support market initiatives; delivering consistently to unlock new payment volume aligned to strategic growth imperatives. This leader and their team will work closely with various teams across Product, Strategy, GTM, Data, Technology, Finance, Regions, Rules, Risk and more to define and deliver accelerated more sale used cases in more markets in alignment with growth levers. The team must support and alignment and provide narrative, tooling and executional streamlining across all of Visa's 5 regions, directly owning, leading, and executing key cross-functional initiatives that are top-management priorities.

This role is global and will need to balance regional and global opportunities to achieve overall growth and goal objectives. Accomplishing this will require a nuanced ability to influence and collaborate across a complex and highly matrixed organization and provide leadership and clear vision to direct and indirect teams.

Leadership of a team of payments subject matter experts, primarily based in the San Francisco Bay Area, providing advice and guidance on Product Development, project management and initiative execution

Conduct regular meetings and feedback sessions with regional go-to-market (GTM) teams to capture local insights, challenges, and opportunities.

Establish consistent feedback loops to ensure updated assets, intranet, toolkits in order to supercharge frontline teams.

Review quarterly audience insights, social listening data, and regional market feedback to inform updates, streamlining and automation

Enable rapid certification and enablement of multiple partners (issuers, processors, fintechs) across regions, with AI optimizing workflows and tracking commitments

Identify areas for improvement, and optimize operating models for certification and implementation such as :

• Design and deploy digital platforms to automate customer certification workflows (e.g., onboarding, compliance checks, documentation review).
• Integrate AI-driven validation tools to assess customer readiness and flag issues in real time.
• Centralize partner onboarding and certification processes on scalable platforms, leveraging AI to optimize workflow efficiency.
• Provide partners with self-service portals and AI-driven progress tracking tools.

Identify high-priority sales plays, products, or use cases for upcoming activations in each region, based on feedback and market needs.

Enable operating model that fosters stronger connective tissue across Product, Tech and Global Markets.

Review and update global marketing toolkits to ensure relevance for each region, incorporating localized pitch materials, cheat sheets, and use case examples.

Provision of Subject Matter Expertise (SME) support on client activities, client consultation across all of Visa's global regions

Foster a culture of innovation, experimentation, and continuous improvement within the product and solution teams.

Identify, negotiate, and manage strategic partnerships with technology providers, fintechs, and ecosystem players to accelerate product growth and market reach.

Build and nurture external relationships with industry bodies, regulators, and thought leaders.

Implement succession planning and leadership development programs for high-potential team members.

Lead the adoption of design thinking and customer-centric methodologies to deliver exceptional user experiences.

Embed AI into end to end Solution Prototype and Product Implementations

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Basic Qualifications

12 or more years of work experience with a Bachelor's Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters / MBA / JD / MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications