Controls Support Engineer

Job Description

Job Description

Become part of our success story!

A leading global solution provider for all sectors of intralogistics – that is us : SSI SCHAEFER. What we also are : A family business that invests in the expertise, passion, and talents of its employees.

As one of the largest providers, we help our customers increase the efficiency and sustainability of their storage, picking, and transport processes using innovative technologies and software. From fully automated warehouses with customized service and maintenance packages to manual and semi-automatic systems, we offer cost-effective intralogistics solutions from a single source. Moreover, we are now a leading provider of software for internal material flow.

SSI SCHAEFER : 8,600 people that work in 80 operating companies and 7 production sites worldwide and impress customers from all sectors with customized intralogistics solutions.

We're a team here at SSI SCHAEFER, and we know that it takes all of us to get the job done. We've won Best Places to Work™ several years in a row and offer competitive benefits like 401K / matching, a great PTO package, and, because we want our teams to be healthy, we provide generous medical benefits. We also want you to be successful here. How do we do it? We put our employees and customers first, and we've got a great DNA culture here at SSI SCHAEFER—it's that simple.

We're also proud to be an equal opportunity employer, including Veterans and Individuals with Disabilities. If you are also looking for an attractive employer to work with on a long-term basis, then simply get to know us.

The Controls Support Engineer provides on-site technical support for automated material handling equipment in warehouses and distribution centers, utilizing complex troubleshooting and problem-solving skills with a range of technical tools.

Essential Functions :

• Program, troubleshoot, and repair the interface between Programmable Logic Controllers (PLCs) and Material Flow Systems (MFS).
• Program, troubleshoot, and repair sensors, scanners, visualization systems, motors, frequency inverters, and encoders.
• Assist in identifying the root cause of faults and production errors. Work with Onsite staff and software developers to ensure maximum system uptime.
• Analyzes system daily operation reports to track and identify opportunities for continued improvement.
• Designs test scenarios to identify system issues.
• Trains internal and external customers to increase system knowledge, resolve issues, and prevent issues from recurring.
• Updates help-desk ticketing system to track, monitor, and resolve issues.
• Creates documentation and training materials for system users and system service & maintenance.
• Participates in customer and internal meetings.
• Collaborate with an international team to ensure optimal system uptime and performance.
• Attends and participates in customer and internal meetings.

Qualifications :

Shift : This role is on-site - 2nd shift