Patient Welcome Coordinator (Greeter_part-time)

We are seeking a  Part-time Patient Welcome Coordinator  Job purpose The Patient Welcome Coordinator plays a key role in delivering an outstanding patient experience by creating a welcoming and friendly atmosphere for all patients, visitors, and guests entering the health center.

This position involves providing assistance with navigation, answering general inquiries, facilitating the check-in process, and ensuring a high standard of customer service.

Duties and responsibilities Reporting to the Front Desk Supervisor, the Patient Welcome Coordinator acts as a liaison between patients and staff to support a smooth workflow throughout the facility.

Typical duties include but are not limited to :

• Warmly greet and acknowledge all patients, visitors, and guests upon arrival.
• Provide clear and accurate directions to various services locations.
• Update patient status in Epic (EHR) to notify Patient Access staff of arrivals.
• Ensure patients are informed of any forms or documentation required for check-in.
• Assist with guiding patients through the facility, including to elevators and different floors, as needed.
• Enforce safety protocols, such as mask-wearing and hand sanitization, as necessary.
• Monitor and maintain the cleanliness and safety of waiting areas.
• Stay informed of wait times and communicate them effectively to patients and visitors.
• Respond to basic inquiries regarding appointment schedules, clinic operating hours, and general facility details.
• Escalate unresolved issues, complaints, or complex questions to appropriate personnel.
• Coordinate with Patient Access staff regarding patient arrivals, special needs, or unique circumstances.
• Collaborate with Security, Facilities, and other departments to address facility concerns promptly.  Qualifications High school diploma or equivalent required.
• Minimum of 3 years of customer service experience; prior experience in a healthcare setting is highly preferred.
• Experience with an electronic health record system is highly desirable, Epic experience is a plus.
• Bilingual proficiency in English and Spanish is required.
• Proven Computer Literacy.

Skills & Competencies :

Physical Requirements :

What we offer :

American with Disabilities Requirements :