Workforce Tech Strategy Lead

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We are seeking a visionary, systems-minded leader to architect and activate our workforce technology strategy. This newly created role is central to our future-of-work agenda, sitting at the nexus of strategic workforce planning , AI-enabled HR technology , and organizational design . It's a rare opportunity to shape how we scale, sustain, and evolve the digital infrastructure that powers our people strategy.

This leader will be responsible for identifying, aligning, and orchestrating the right mix of technologies—including our talent marketplace (8fold), automation platforms, and emerging AI capabilities—to meet the dynamic needs of our workforce. Success in this role requires deep collaboration across HR Operations, Technology, Procurement, and vendor partners to ensure seamless integration, accelerated adoption, and continuous innovation.

This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week.

Relocation assistance is available for this position.

The Work Ahead

• Workforce Technology Strategy : Design and evolve a future-ready workforce technology strategy aligned with enterprise goals. Recommend AI-powered platforms that support workforce planning, talent mobility, and organizational design, co-creating solutions with talent leaders.
• Cross-Functional Collaboration : Connect across HR Operations, Technology, and Procurement to align and sequence initiatives within the broader HR roadmap. Ensure readiness and adoption across stakeholder groups.
• Change & Adoption Enablement : Lead change management and training efforts to drive successful rollout and adoption of new technologies. Build enablement resources that help teams confidently use new tools.
• Vendor & Capability Management : Manage vendor partnerships and stay ahead of product releases. Ensure organizational processes are ready to absorb and leverage new capabilities quickly.
• Sustainability & Automation : Embed scalable, sustainable solutions into daily operations. Drive automation and process optimization to increase efficiency and long-term impact.
• Project Leadership : Lead cross-functional technology initiatives from strategy through execution, ensuring clear milestones, accountability, and measurable outcomes.

What you'll do :

What you have :

What sets you apart :

Compensation range : The salary rang for this position is : $127,310.00 - $243,340.00.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation : USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits : At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.