Overview
The Hospitality Associate, Patient Services performs a wide variety of tasks and operations to support patients and staff by serving wholesome, attractive meals while maintaining strict sanitation requirements.
Department
NUTRITION SERVICES - 258052
Work Type
Per Diem
Pay Grade
102
Responsibilities and Duties
- Coordinate and collaborate with hospital floor staff, including RNs, CNAs, and other clinical staff to ensure meals are provided to patients in a manner to best support their nutritional and medical needs.
- Ensure patient information is correct and corresponds correctly with patient's name, room number, food order, food preferences, allergies, and diet pattern.
- Assemble all trays on-time for tray service according to diet manual while honoring patient preferences as dictated on diet cards.
- Ensure food trays are delivered to the correct patient and the food is served warm, promptly, and garnished.
- Interact with patients, including asking about food preferences and opinions.
- Follow established procedures for "Late Trays" to ensure tray is complete within 30 minutes.
- Stock refrigerator in nursing area and transfer warmers containing food to the correct prep kitchen.
- Prepare side dishes accordingly.
- Receive and properly store orders.
- Check temperatures with Cook before food is served and assist Cook as needed when plating food.
- Research and understand diets and allergies.
- Dispose of waste properly and clean all utensils and equipment after use.
- Use the Three Sink Method to clean dishes as appropriate; operate dish machine properly and record dish machine temperatures; clean dishwashing area after use.
- Label and date all items put in inventory.
- Actively listen to customers' concerns and report compliments, complaints, and concerns to supervisor.
Education
High School Diploma or GED preferred
Experience
Previous food service experience and / or training preferred
Qualifications
Must be 16 years of age.Ability to perform on-the-job training required.Ability to do simple calculations and record keeping required.Ability to interact hospitably and respectfully with all ages and disabilities of hospitalized patients and assist with meal selection required.Ability to work with limited direct supervision from department leadership, remain on-task and work efficiently throughout the shift required.Ability to communicate effectively with all levels of staff and patients required.Benefits
At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include :
A Zero-Deductible Health PlanDental and vision insuranceGenerous Paid Time OffTuition AssistanceRetirement Savings MatchA Robust Employee Assistance Program to help with many aspects of emotional wellbeingMembership to Healthy U : An Incentive-Based Wellness ProgramValley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. Several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more. To see the full scale of what we offer, visit valleyhealthbenefits.com.
Seniority level
InternshipEmployment type
Part-timeJob function
Health Care ProviderIndustries
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