Solution Center Representative

Solution Center Representative

We are looking for a dedicated Solution Center Representative to join our team in Indianapolis, Indiana. In this contract to hire position, you will serve as the first point of contact for educators and administrators, providing exceptional support for curriculum implementation and troubleshooting inquiries. This role requires a proactive approach to customer service, ensuring smooth communication and identifying opportunities to enhance school experiences. The hours for this role are Tuesday through Saturday 3 PM - 12 PM.

Responsibilities :

• Provide personalized support to schools, addressing curriculum implementation and operational inquiries.
• Respond to questions related to program details, curriculum guidance, and purchasing or order statuses.
• Assist with school registration processes and resolve equipment or software-related issues.
• Deliver Tier 1 IT support and guide users through system and site navigation.
• Identify opportunities for additional services or products that align with school needs.
• Collaborate with team members to resolve complex issues and ensure customer satisfaction.
• Maintain detailed records of interactions and tasks using a customer relationship management tool.
• Perform administrative tasks and support team projects as needed.
• Meet established service level, productivity, and quality goals.
• Recommend innovative solutions and emerging trends to improve processes.

Requirements :