Solution Engineer - Higher Education

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Job Category

Sales

Job Details

About Salesforce

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Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Account Solution Engineer - Higher Education

Want to drive innovation in education? Join Salesforce's Global Public Sector Solution Engineering team and help institutions modernize operations, enhance learner experiences, and improve engagement through cutting-edge technology.

As an Account Solution Engineer, you'll collaborate with sales teams, product experts, and partners to develop tailored solutions that address institutional challenges. From discovery to demonstration, you'll showcase the power of Salesforce's platform to optimize student success, streamline administrative processes, and drive long-term transformation.

In a fast-paced, results-driven environment, your ability to bridge technology and strategy will be key. You'll lead technical conversations, articulate business value, and build trust with institutions seeking to innovate. If you thrive on solving complex problems and driving meaningful change, this role is for you.

Responsibilities

Lead the Solution Cycle : Collaborate closely with account executives, product specialists, and partners to drive the technical aspects of the sales cycle from discovery to close.

Understand Institutional Needs : Engage with education institutions to deeply understand their unique challenges and strategic goals. This role will primarily align with large higher education institutions; however, you will have the opportunity for exposure to for-profit and K-12 organizations as well.

Design & Demonstrate Value : Apply deep industry and technical expertise to design, build, and present tailored demonstrations that showcase Salesforce as a strategic partner, translating complex education processes into impactful technology solutions.

Apply Industry and Technical Expertise : Translate education business processes into impactful technology solutions, differentiating Salesforce capabilities to both technical and non-technical stakeholders.

Support RFP and Proposal Processes : Lead the technical response to RFPs and RFIs, ensuring alignment with institutional priorities and clearly demonstrating Salesforce's value.

Collaborate Across Teams : Work effectively with account teams, solution specialists, professional services, and Salesforce partners to align Salesforce solutions with institutional needs.

Stay Ahead of Industry Trends : Continuously build expertise in education challenges and technology trends, incorporating insights into solution recommendations.

Achieve Performance Goals : Meet quarterly and annual objectives related to customer engagement, solution development, and revenue contribution.

Invest in Professional Growth : Participate in training, certifications, and mentorship programs to continuously enhance expertise and effectiveness in the role.

Qualifications

Required Qualifications

A combined 7+ years of experience in either a pre-sales / solution engineering / consulting role or deep domain expertise working within a higher education institution (e.g., in the Registrar's, Advising, Financial Aid, Enrollment, or Student Success offices).

A minimum of 3+ years in a customer-facing technical role (e.g., solution engineering, pre-sales, technical consulting, or enterprise software delivery).

Deep understanding of education operations, including student lifecycle management, academic operations, financial aid, student success initiatives, enrollment, and alumni relations.

Proven ability to lead discovery sessions, understand complex institutional challenges, and craft tailored technology solutions.

Exceptional communication and presentation skills, with the ability to translate complex technical concepts into clear, value-driven narratives for stakeholders at all levels-from an IT team to a university president.

Strong time management and prioritization skills, with the ability to manage multiple engagements in a fast-paced sales environment.

A collaborative mindset and a passion for technology, with a desire to continuously learn and drive meaningful change in education.

Location & Travel : This is a remote-based role. Candidates must be willing and able to accommodate semi-regular local travel for customer meetings and occasional regional travel for presentations and industry events. Preference will be given to candidates located near a major Salesforce office hub.

Preferred Qualifications / What Sets You Apart

Strongly Preferred : Hands-on configuration or demonstration experience with Salesforce Education Cloud.

A strong, demonstrable understanding of generative AI and LLM concepts and their practical application in an education context. Artificial Intelligence and / or Data Certifications , Salesforce-preferred, related to generative AI and LLM concepts

Salesforce certifications (e.g., Administrator, Education Cloud Consultant, Sales Cloud, Service Cloud, Experience Cloud).

Experience with Salesforce Industries (Vlocity), OmniScript, or Industry Common Components.

Experience leading the technical response for formal RFP and RFI proposals.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights : workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including : time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link : For New York-based roles, the base salary hiring range for this position is $143,850 to $192,360.For Washington D.C based roles, the base salary hiring range for this position is $143,850 to $192,360. For Illinois based roles, the base salary hiring range for this position is $143,850 to $192,360.