Sr Manager, Field Service Operations

Date Posted : Country :

United States of America

Location :

OT348 : SF - SAN FRANCISCO CA 444 SPEAR STREET STE 102 SAN FRANCISCO CA 94105 USA

We are made to MOVE you. Moving 2.3 billion people a day Otis is the Worlds leading provider of elevators escalators and walkways. We give people freedom to connect in a taller faster smarter world.

Otis Elevator Company is searching for a highly motivated Sr Manager Field Service Operations to provide direction support and leadership for our maintenance business within the San Francisco operating territory (OT).

Your Leadership Impact

Drive field efficiency and quality improvements to meet labor and material margin plans

Meet goals for maintenance completion (MCP and P1 %s) callback and FTF rates units with no OMMS activity and OCM process adherence

Otis ONE meet or exceed installation plans; keep Otis ONE unplugged units to

Lead O hour LEAP initiatives for territory

Work with NAA Fleet Manager to ensure company vehicles are in compliance with vehicle matrix role; transition vehicles to hybrid or electric to reduce greenhouse gas emissions

Drive diversity in field workforce hiring decisions by requesting diverse candidate slates in writing to union for every hiring opportunity

Provide on-going training development and leadership to the Maintenance operations team

Provide technical direction to field operations staff and participate in large bids

Responsible for the quality of service in designated territory

Investigate and resolve all critical customer issues with the use of Otis and non-Otis products

Report and present on recommendations for all product designs and performance requirements

Monitor field tests as well as first inspection and data reports

Consult with service supervisors mechanics and adjusters regarding problems encountered with product performance

Proactively aid the region in regard to the malfunctioning of equipment

Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe

Drive a safety culture throughout territory through communication disciplinerecognition and training

Your Experience : Education

Bachelors degree highly desired with 5 years of experience

High school or equivalent plus 10 years of relevant experience

Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.

Work Experience

Multiple years of experience in various assignments within the Company in the Elevator industry or in another service-oriented business.

5 years people leadership experience in the elevator industry or related industry

Proven experience understanding financial statements commercial contracts and overall product knowledge and application

Strong desire for candidates who have a proven track record of meeting financial goals and objectives

Basic Qualifications

5 years elevator industry management experience strongly preferred

Ability to work in a highly team-oriented and dynamic environment

Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers

Needs to be self-motivated and able to manage many simultaneous projects and responsibilities

Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software

Strong leadership skills goal-orientated and self-motivated with strong time management and organizational skills

Knowledge and strict enforcement of company EH&S policy and processes

Work Authorization :

Given the nature of the position Otis Elevator does not support sponsorship e.g. H-1B or TN petitions / applications for this position.

Benefits :

Otis currently provides our colleagues with the following benefits :

401(k) plan that includes generous company match and a separate automatic retirement contribution

Comprehensive medical prescription drug dental and vision coverage for colleagues and their eligible dependents beginning on their first day of employment

Three weeks paid vacation and paid company holidays

Paid sick leave - Employee assistance and wellness incentive programs

Life insurance and disability coverage

Voluntary benefits such as legal pet home and auto insurance

Birth / adoption and parental leave benefits

Adoption assistance

Tuition reimbursement program

Peer recognition and service anniversary awards as well as spot performance bonus opportunities

Salary Transparency :

The salary range for this role is $150000-$210000. We may ultimately pay more or less than the posted range and the range may change in the future. Pay within the salary range will be based on several factors including but not limited to relevant education qualifications certifications experience skills seniority geographic location performance and business or organizational needs.

If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.

You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.

When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.

We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.

Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability please contact us at

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Required Experience :

Manager

Key Skills

Children Activity,Landscaping,Electronics Engineering,End User Support,Front Office Management,Airlines

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 150000 - 210000