Director, Fiber Construction Program Management (Surprise)

The Director, Fiber Construction Program Management supports the successful execution of fiber optic network deployment projects, including fiber-to-the-home (FTTH) and other broadband infrastructure initiatives. This role is responsible for tracking and documenting progress across planning, operations, engineering, permitting, and construction phases, ensuring alignment with project timelines and ISP objectives. The Program Manager will actively hold departments accountable for meeting deadlines, deliverables, and quality standards, maintaining accurate records, updating stakeholders with clear and concise status reports, and facilitating communication between internal teams, contractors, and external partners to keep projects on track.

Key Responsibilities

• Track and document progress for all project phases, including planning (e.g., site surveys, route design), engineering (e.g., OSP design, schematics), permitting (e.g., right-of-way approvals, utility coordination), and construction (e.g., fiber installation, splicing).
• Monitor and enforce accountability across departments, ensuring planning, engineering, permitting, and construction teams meet milestones, submit deliverables on time, and adhere to ISP quality and compliance standards.
• Maintain and update project management tools (e.g., Quickbase, Excel) with daily or weekly status updates on milestones, deliverables, and any delays, flagging non-compliance or missed deadlines to project managers.
• Compile and prepare KPI progress reports, dashboards, or summaries to communicate project status to project managers, leadership, and external stakeholders, highlighting departmental performance and areas needing corrective action.
• Coordinate with internal teams (e.g., engineering, construction, finance) and external partners (e.g., contractors, permitting authorities) to gather updates, resolve discrepancies, and ensure timely submission of required documentation.
• Actively follow up with departments on pending tasks, such as permit applications or engineering designs, and escalate unresolved issues to leadership to maintain project momentum.
• Monitor permitting processes, ensuring applications are submitted, tracked, and approved, and hold responsible parties accountable for delays or incomplete submissions.
• Support construction teams by organizing schedules, tracking material deliveries, documenting site inspection outcomes, and ensuring construction adheres to approved plans and timelines.
• Address administrative bottlenecks, such as missing permits or incomplete work orders, by holding relevant teams accountable and collaborating with stakeholders to resolve issues promptly.
• Maintain organized records of project documentation, including permits, engineering drawings, work prints, and closeout packages, ensuring compliance with ISP standards and regulatory requirements.
• Schedule and facilitate status meetings, capturing minutes, assigning action items, and following up to ensure departments complete tasks as committed.
• Provide administrative support for project-related tasks, such as issuing purchase orders, tracking budgets, and managing vendor invoices, while ensuring financial accountability across teams.

Required Qualifications and Experience

Essential Skills