Patient Access Director

Client Service Level Agreements (SLA)

Operating goals, set by the Patient Access Process group that drive SLA - Patient and account cycle time and productivity standards - Process quality and accuracy - Adherence to process standards - Relative cost management metrics goals - Expense, cost, and margin control - Monthly, quarterly, and annual financial goal management

Responsibilities :

• Responsible for directing and executing business processes including monitoring and achieving client Service Level Agreements and all supporting process metrics at each hospital of responsibility. Responsible for the overall cycle time, work product accuracy including quality monitoring metrics, productivity, and associated process metrics. Works daily with his / her direct reports to execute against plans.
• Supports the establishment of hospital budgets and ensures and manages human resource utilization at all levels. Analyzes monthly P & L's to ensure positive EBIT performance.
• Ensures regional leadership is aware of any hospital specific initiatives impacting Patient Access. Manages all aspects of change management as it relates to operational processes, driving process metrics, staffing and employee relations, etc.
• Able to leverage skills to other hospitals outside of his / her direct responsibility as needed to help assess and execute operationally as needed to support peers.
• Ensures adherence to all standardized processes and is ensures he / she is viewed as an effective support partner to both his / her direct and indirect reports and clients. Work collaboratively within business units to ensure organizational goals are achieved.

Skills : Epic, Emr, Access management, Customer service, leadership development

Top Skills Details : Epic,Emr,Access management,Customer service,leadership development

Additional Skills & Qualifications : This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Job Type & Location

This is a Permanent position based out of Detroit, MI.

Pay and Benefits : The pay range for this position is $100000.00 - $130000.00 / yr. - Medical, dental, vision, disability, life, and business travel insurance- Manager Time Off 20 days per year- 401k with up to 6% employer match- 10 paid holidays per year- Health savings accounts, healthcare & dependent flexible spending accounts- Employee Assistance program, Employee discount program- Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.

Workplace Type

This is a fully onsite position in Detroit,MI.

Application Deadline : This position is anticipated to close on Nov 27, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.