Director Process Excellence

Director of Process Excellence

Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

This position is hybrid at our 1101 Market Street Philadelphia, PA location. In office 1-3 days / remote 2 days.

Job Duties

• Supervise and professionally develop the Business Process Analyst and Recall Administrators. Provide regular feedback, coaching, and performance reviews to ensure continuous improvement and staff development.
• Develop a policy / process management and standardization management strategy based on inputs from Supply Chain leadership, team members, and stakeholders. Ensure the strategy aligns with organizational goals and addresses the specific needs of the supply chain team.
• Oversee the end-to-end recall management process. Conduct tracking and facilitate documentation of all recall activities. Identify and develop recall management response processes and policies; adapting to any new software or technologies.
• Build relationships with suppliers, key SCM stakeholders, and other TJU personnel to facilitate an effective and efficient recall management program. Communicate recall management information to internal and external key stakeholders.
• Prepare SCM budget with assist from SCM Executive leadership. Review monthly reports for expense variances. Report monthly to SCM Executive leadership unreasonable variances.
• Develop and monitor key performance indicator (KPIs) dashboards to measure the efficiency, effectiveness, and standardization of the Supply Chain organization's processes. Develop and monitor key performance indicators (KPIs) to measure the recall management program's effectiveness and efficiency. Monitor the recall management through KPIs and dashboards for compliance, work with other key SCM stakeholders when the activities deviate from the process.

Minimum Qualifications

Preferred Qualifications

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy.

Work Shift : Day Shift

Address : 1200 S Cedar Crest Blvd

Primary Location : REMOTE IN PENNSYLVANIA

Position Type : Remote