Description
Would you like to talk about hunting and fishing and outdoor products all day with consumers with the same passions? That is what makes Vista Outdoor consumer experience top notch. Vista Outdoor Brands include Bushnell, Camp Chef, Primos, Champion, Simms Fishing, Stone Glacier, Blackhawk and more.
In this role the you are the primary contact with consumers wanting information or asking questions about our products. You will, with training, be quickly able to offer technical expertise as part of providing excellent service through email, chats and phone interactions.
The Consumer Experience Representative is responsible for all aspects of order processing from initial purchase until the consumer is satisfied with the delivery of their order.
Major Responsibilities:
• Primary responder to incoming consumer calls.
• Return all telephone calls and emails from consumer within 24 hours.
• Enter and manage customer orders with 100% accuracy.
• Coordinate consumer returns and create return shipping documentation.
• Communicate sales orders changes to all appropriate departments.
• Develop and maintain positive relations with consumers and staff.
• Effectively present information and respond to questions from management and team members.
• Maintain excellent service to all consumers and sales reps.
• Demonstrate initiative and problem solving skills.
Job Requirements:
• 2 years of experience in customer service
• Must be able to type 35-40 WPM
• Must be technically inclined
• Energetic phone skills – must trouble shoot consumer product problems
• Able to disassemble and reassemble top selling products by end of the 3 month probationary period
Skills and Abilities:
Working Conditions:
• Ability to handle multitasking in a fast pace environment
• Computer terminal use 8 hours per day.
• Moving boxes of products for shipping.
• Ability to lift 25 pounds unassisted.
• Standard Office w/Warehouse
Pay Range:
$15.10 - $20.38The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.
We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, gear discounts and the ability to add value to an exciting mission!
Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.
Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled
Consumer Experience Representative - Vista Outdoor (Bushnell, Camp Chef, Primos and many more brands) • Hyde Park, UT
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