Sales Lead

Description

THE SALVATION ARMY "DOING THE MOST GOOD"

SANTA ROSA CA - RETAIL SALES LEAD

PAY RATE : $18.37

ABOUT THE ARC

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

ABOUT OUR RETAIL TEAM

Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to " Do The Most Good " at our Gilroy Thrift Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping / donor experience, enhance customer service, problem-solving and teamwork skills, while contributing to the success of our Program and its participants.

EMPLOYEE BENEFITS OFFERED

• Opportunity for career growth
• Paid time off
• Employee Discounts
• Employee Referral Bonuses

As our enthusiastic and hardworking SALES LEAD, you will be responsible for (but not limited to) :

1. Takes an active role and partners with the Store Manager in daily store operations. These routines include opening and

closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards (CNO

Standards) and donations.

2. Assumes responsibility for all day-to-day store operations (including personnel and cash handling) in the absence of the

Store and / or Assistant Manager. Discuss concerns with District Sales Manager.

3. Assists Store Manager to monitor and analyze key performance indicators to drive store sales and increase profitability

as projected by budget and goals set by Command Retail Directors and Command Administration.

4. In the absence of the Store Manager and Assistant Manager - Schedule Store Employees to ensure appropriate coverage

in store and donation center. Coordinate daily morning and shift change team meetings. Provides coaching, training, and

development to the Store Employees. Responsible for processing of paperwork per Review Standards, especially as it

relates to Time and Attendance compliance.

5. Ensure high levels of Customer and Donor satisfaction through excellent service to meet their needs while also

maintaining good Community relations. Develop strategies to improve service to maximize the customer experience.

6. BRP (Back Room Processing) - Support Store Manager to ensure Back Room Processors / Warehouse Associates work

effectively and efficiently to meet daily processing goals.

7. Responsible for supervision, support, and conduct reporting of program Beneficiaries if or when Work Therapy

Assignments are put in place at the store.

8. In the absence of the Store Manager and Assistant Manager - Responsible for the protection and security of store

currency, inventory, and property. This includes safe funds (including daily logging of cash deposits), bank deposits,

products for sale, store equipment, and building security.

9. Ensure building is secured during non-operating hours with alarm system arming and alert protocol.

10. Assures that safety measures are established and maintained consistent with ARC policy and governmental regulations,

and that safety issues and incidents are reported immediately. Assists Store Manager and Assistant Manager with

conducting and recording mandatory Weekly Store Meetings.

11. May transfer or be relocated to other stores based on business needs.

12. Completes all tasks (written or verbal) as assigned by the District Sales Manager, Command Retail Directors and

Command Administration.

POSITION OBJECTIVES :

and rehabilitation programs to those in need.

collaboration and partnership with program staff.

where they need to improve.

Qualifications to be considered for this position :

Physical Demands :

CORE COMPETENCIES :

seek clarification and respond appropriately to questions.

accurately; Read and interpret written information.

Schedule

Our stores operate 7 days per week. Work schedules are determined by Management and employee must be flexible to always ensure adequate store coverage. Sales Leads may be scheduled to work any part time shift including evenings, weekends, and holidays.

Qualifications

Behaviors

Team Player - Works well as a member of a group

Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well

Dedicated - Devoted to a task or purpose with loyalty or integrity

Education

High School or Equivalent (preferred)

GED (required)

Experience

Supervisory Experience at a Retail Establishment (preferred)

Experience working with POS System (preferred)

At least 2 years Retail Experience (required)

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.