Customer Service Representative

Position Summary

The Customer Service Representative provides proactive customer support by responding to telephone and written inquiries regarding problem resolution, complaints, product information, and order placement. Determines best method to resolve complex customer service problems to ensure customer satisfaction.

Primary Responsibilities

• Respond to customer inquiries via phone and email regarding orders, product information, scheduling, pricing and shipping
• Process customer orders and coordinate with other departments to ensure timely fulfillment
• Build and maintain a strong positive relationship with customers and internal teams.
• Handle and resolve customer complaints promptly and professionally
• Maintain accurate customer account records, track shipments and monitor inventory levels to troubleshoot as needed
• Act as a liaison between customers and internal departments to resolve issues and expedite work
• Provide clear, accurate product and service information to customer service and internal departments
• Proactively identify and resolve product or delivery issues using available resources.
• Maintains focus on continuous improvement by applying 80 / 20, PLS and USa principals / techniques and making process improvement recommendations to management.
• Outstanding time management and organization skills
• Other duties may be assigned as required.

Minimum Required Skills and Education

Preferred Skills

Compensation Information

Final compensation decisions will be made on a variety of factors, but our base salary range is $65,000-$75,000.

Why ITW ECS?

Here's what we offer to help you build the future you want :

Why ITW ECS?

Here's what we offer to help you build the future you want :

medical, dental, vision and a wellness program to help employees take control of their health and well-being.

ITW Electronic Component Solutions is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status, age, or any other characteristic protected by law.