Customer Success Manager
PulleyMadison, WI, US1 day ago
Job type
- Full-time
Job description5+ years of experience in customer success or account management in SaaS Experience owning renewals and driving adoption within a high-growth product Exceptional written and verbal communication skills Proven ability to build and manage relationships across multiple levels, from technical leads to the C-suite Strong business acumen and ability to align product use to customer outcomes Empathy, accountability, and composure under pressure Experience in FinTech, equity, or financial software is a plus Our product has traction and we're building on a solid foundation, but we're still early enough in our journey where your work will directly shape the company's trajectory as we scale. Founders turn bold ideas into reality - building things that might not exist otherwise. Starting a company is hard enough. Managing equity should be. Pulley exists to make equity management simpler, smarter, and more accessible for founders from day one. Work with a high-performing and passionate team - We value the concept of stunning colleagues and we're thoughtful about creating a team that is excited about building a great company together. Here are some traits that enable our team members to thrive : First Principles Thinking - We believe in breaking down problems into their most basic parts, and that something is possible unless proven otherwise. We understand "why did certain things work?" and apply it to our situation. Ship It & Iterate - We value people who not only generate ideas but also do the work to bring them to life. Instead of fixating on outcomes, we focus on the inputs we can control and take our best bets. We move quickly to ship something, talk to users, get feedback, and iterate. Boldly Honest & Aggressively Considerate - Being boldly honest means challenging each other to set and hit goals, and make the right strategic decisions on what to build. Being aggressively considerate means caring about one another as humans and speaking up with empathy so we can succeed together as a team. Ego-less Learner - Everyday at Pulley, we're trying things that we've never done before - sometimes they work; sometimes they don't. It's important to embrace the mindset of a beginner - stay curious, open to feedback, and ready to learn and grow alongside the team. Competitive salary and meaningful equity Medical, Dental, and Vision insurance Unlimited PTO + winter holiday break Generous stipends for WFH, learning, wellness, and AI tools Parental leave 401(k) match (US) / Pension match (Canada) Annual Salary Range : $110,000 to $130,000 USD
Customer Success Manager
Pulley's mission is to make it easier for anyone to start a company. We believe that more startups should exist and that founder-led companies are more successful in the long term. With Pulley's cap table management tools, companies can better understand and optimize their equity for the long term. Starting a company is hard enough. Managing equity shouldn't be.
We're a high-performing team looking for passionate, execution-focused, self-starters to help us build the next generation of equity and business management tools for founders in an AI-native world. Pulley is growing quickly with over 4,500 customers including startups like Linear, Runway, Fathom, and Roam.
Our trajectory is fueled by top investors like Founders' Fund, Stripe, General Catalyst, Caffeinated Capital, 8vc, Elad Gil, among other great angels. All of our growth has been organic, and we're growing the team to meet the demand.
Who We're Looking For
Pulley is hiring an experienced, proactive Customer Success Manager to lead relationships with high-growth startups and scaling companies. You'll act as a strategic consultantensuring founders and finance leaders derive maximum value from Pulley's product and services suite.
This role is ideal for someone who loves working with founders and executives, excels at identifying opportunities for product adoption, comfortable mapping future goals with executive personas, and takes ownership of outcomes of a customer's success.
What You'll Do
- Lead customer relationships focused on driving value across Pulley's product and services
- Serve as a consultant by recommending best practices and strategies for deeper Pulley usage
- Own customer retention, renewal performance, and risk mitigation
- Partner cross-functionally with Product, Support, and Implementation to improve the customer journey
- Gather and translate customer feedback to inform Pulley's roadmap
- Lead team initiatives or projects to improve CX operations and processes
What You Bring
Why Work at Pulley?
Benefits
Compensation
The range above reflects the typical salary range for this role. The final offer will depend on factors such as your experience, interview performance, level, and other considerations assessed during the hiring process.
Create a job alert for this search
Customer Manager • Madison, WI, US
Related jobs
We are currently seeking dynamic Customer Success Associates to join our growing teams across the country.CT Corporation is the global leader of legal entity management, corporate compliance and du...Show moreLast updated: 30+ days ago
Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in customer success? Do you want to get involved in technology but love supporting customers? Are you ...Show moreLast updated: 21 hours ago
Consultant - Customer Success Manager (Adobe Practice).The Consultant - Customer Success Manager (Adobe Practice) performs client relationship management, value measurement execution, and stakehold...Show moreLast updated: 10 days ago
The Customer Success Manager will engage with customers to understand their business goals, develop tailored strategies, and drive successful adoption of Thomson Reuters' legal AI solutions.The Cus...Show moreLast updated: 1 day ago
Have you consistently inspired and led teams to deliver exceptional client outcomes, building long-term partnerships, winning new business, and driving measurable results?.Do you thrive in fast-pac...Show moreLast updated: 30+ days ago
The Manager is responsible for leading a team of Business System Analysts and Solution Architects in the successful intake, design, and delivery of technology to enable business solutions.This role...Show moreLast updated: 30+ days ago
DeLco Drive, USA, Clinton, WI, 53525.Grain Elevator Location Manager.The function of this position is to manage / oversee the employees, to ensure that we are working toward a common goal of servicin...Show moreLast updated: 4 days ago
Customer Success Manager - Enterprise.Reports to : Head of Customer Success.AppFollow empowers mobile app developers, product managers, marketing, and customer support teams worldwide with tools for...Show moreLast updated: 2 days ago
Customer Success Manager (Remote US).Remote | Full-time | SaaS | Series A.We're hiring a Customer Success Manager (CSM) to own a portfolio of 80100 B2B accounts (~$1M ARR).You'll be the primary pa...Show moreLast updated: 9 hours ago
We’re changing the way people connect to social care.At Findhelp, we’ve built a comprehensive platform of products and services that make it easy for you to connect people to resources,...Show moreLast updated: 22 days ago)
Our team members are at the heart of everything we do.At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on ...Show moreLast updated: 14 days ago
As a Customer Success Manager at Alpaca, you are the front line in our pursuit of enabling everyone on the planet access to financial markets.
You'll work with our partners (customers) from contract...Show moreLast updated: 1 day ago
The Director of Client Success Management ensures an excellent experience for Clients of Blue Mantis Services offerings (with an initial focus on our Managed Services clients.This leader understand...Show moreLast updated: 1 day ago
Customer Success Manager - Commercial (Madison).Here at Appian, our values of Intensity and Excellence define who we are.
We set high standards and live up to them, ensuring that everything we do is...Show moreLast updated: 2 days ago
ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents.ECP is used in over 8,000 communities around the world.We're looking to further e...Show moreLast updated: 30+ days ago
The Customer Success Manager is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using our cutting-edge Zendesk solutions.It is an excitin...Show moreLast updated: 3 days ago
ALICE Technologies is the world's first AI construction simulation and optimization platform.We leverage the computational power of AI to generate the best schedules and solutions for complex proje...Show moreLast updated: 1 day ago
Customer Success Associate Director, Ecommerce.CommerceIQ's AI-powered digital commerce platform is revolutionizing the way brands sell online.
Our unified ecommerce management solutions empower bra...Show moreLast updated: 2 days ago
- Promoted
Customer Success Associate
Wolters KluwerMadison, WI, USFull-time
- Promoted
- New!
Customer Success Manager
PerformYardMadison, WI, USFull-time
- Promoted
Customer Success Manager (Hyper Scale)
Wisconsin StaffingMadison, WI, USFull-time
- Promoted
Customer Success Manager (Legal AI Solutions) - Courts
Thomson ReutersMadison, WI, USFull-time
Director of Sales & Customer Success (Insurance)
Understory, Inc.Madison, WI, USFull-time
Quick Apply
- Promoted
Manager Customer Technology
Madison Gas and ElectricMadison, WI, USFull-time
- Promoted
Grain Elevator Location Manager
The DeLong Co., Inc.Clinton, WI, USFull-time +1
- Promoted
Customer Success Manager
AppFollowMadison, WI, USFull-time
- Promoted
- New!
Customer Success Manager
TrustLayerMadison, WI, USFull-time
- Promoted
Senior Customer Success Manager
Findhelp, A Public Benefit CorporationMadison, WI, USFull-time
- Promoted
Commercial Solution Deployment and Customer Success Manager
AmerisourceBergen Corporation (Cencora)Madison, WI, United StatesFull-time
- Promoted
Customer Success Manager - United States
AlpacaMadison, WI, USFull-time
- Promoted
Director of Client Success - US Remote 100%
Blue MantisMadison, WI, USRemote
Temporary
- Promoted
Customer Success Manager - Commercial (Madison)
Appian CorporationMadison, WI, USFull-time
- Promoted
Customer Success Manager - Value Realization
ECPMadison, WI, USFull-time
- Promoted
Customer Success Manager
ZendeskMadison, WI, USFull-time
- Promoted
Customer Success Manager
ALICE TechnologiesMadison, WI, USFull-time
- Promoted
Customer Success Associate Director, Ecommerce
CommerceIQMadison, WI, USFull-time