Courtyard Dallas Arlington South - Front Desk Agent

Aimbridge HospitalityArlington, Texas, United States, 76001

2 days ago

Job type

Full-time

Job description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS / RESPONSIBILITIES

Customer Service Excellence :  Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
Communication :  Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
Problem-Solving :  Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
Multitasking Ability :  Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
Financial Skills :  Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

High school diploma or equivalent; experience in a hotel or related field preferred.

Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :

Now offering Daily Pay ! Ask your Recruiter for more details

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

PROPERTY INFORMATION :

The Courtyard Dallas Arlington South, one of the premier hotels in Arlington, TX, is located just minutes away from over 100 shops and restaurants at upscale shopping location, Arlington Highlands and Parks Mall. Nestled between the two great cities of Dallas and Fort Worth, our Arlington, TX hotel is conveniently located just miles away from AT&T Stadium, home of the Dallas Cowboys, as well as Globe Life Park in Arlington, The University of Texas at Arlington, Six Flags Over Texas, and Six Flags Hurricane Harbor. We welcome business and leisure guests alike with modern services including free WiFi and spacious meeting facilities. Need a bite to eat? The BISTRO is the destination for refreshing breakfast choices in the morning, and a variety of dinner and cocktail options in the evening.

Application deadline for Colorado positions :

PI822a0cb5f8df-30511-38925523

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Front Desk • Arlington, Texas, United States, 76001