Catering Department Support Manager (CDSM) - National

Catering Department Support Manager (CDSM) - National

The Catering Department Support Manager (CDSM) partners closely with Catering Leadership, Catering Sales Managers (CSMs), and Field Operators to support account growth, drive guest satisfaction, and ensure operational excellence. The position provides administrative and reporting support, manages client inquiries, and maintains accurate CRM documentation to ensure seamless execution, operational consistency, and catering sales success. Ideal candidates are self-motivated, service-oriented professionals with strong communication skills and have experience in off-premise or catering.

Role & Responsibilities

• Provide comprehensive administrative support to the Catering Sales Department, ensuring timely completion of daily, weekly, and monthly tasks.
• Manage the Catering Support inbox, responding promptly and professionally to guest, restaurant, and internal inquiries.
• Assess all inquiries (client, restaurant, 3rd party and internal) to determine whether they should be managed independently or routed appropriately.
• Utilize the CRM tool daily to ensure data integrity, operational consistency, and clear communication flow between internal teams and account managers.
• Guide Field Operators with best practices to ensure top-quality service and operational excellence. Addresses execution gaps in a supportive and collaborative manner.
• Process and maintain School Lunch Program (SLP) accounts, including onboarding and training new stores on the SLP platform.
• Provide comprehensive administrative and account support for National Accounts through accurate reporting, quote management, and proactive communication with Catering Leadership and field operators.
• Process 3rd party reports, tax-exempt and COI requests to ensure proper documentation and recordkeeping.
• Reconcile and report ezCater performance indicators and manage compensation requests from third-party partners.
• Support the Catering Leadership by delivering accurate data when requested and efficient administrative assistance where needed.
• Other duties as assigned by Supervisor.

Other Job Functions

Skills Required

Qualifications

Work Conditions

Equipment

Work Environment

Physical Effort

Position requires driving, sitting, bending, reaching, stooping, climbing, walking, repetitive motions, cognitive skills, lifting / carrying up to 50 lbs.

Compensation Range : $56,500.00 - $69,625.00

Red Robin is an Equal Opportunity & E-Verify Employer