Product Support Specialist

Management Analyst

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is rightwhatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

As the Management Analyst, you will be responsible for conducting in-depth analysis of organizational processes for the Medicaid team, while providing day to day support to ensure processes are running efficiently and effectively.

Job Description

We are looking for a Management Analyst for a full-time opportunity that is fully onsite in Newark, DE. The Management Analyst will be responsible for conducting in-depth analysis of organizational processes for the Medicaid team, while providing day to day support to ensure processes are running efficiently and effectively.

What You'll Do

Learn, understand, and follow Federal and State laws, Federal and State Medicaid laws, rules, regulations, standards, and State Policies related to programs of public assistance. Follow all CAI and State Security requirements. Access available computer inquiry systems to obtain necessary verifications. Obtain Medicaid renewals from the client system and disperse work amongst team daily. Transfer cases to the appropriate pool accordingly. Speak to clients and transfer their call appropriately. Work closely with the client to securely collect application documents via digital files (pdf, jpg, etc.). Index verifications as necessary. Keep track of all metrics for the month and present to leadership. Document all case management details using eligibility system. Attend one on ones and staff meetings to stay informed about processes and procedures. Perform added case management responsibilities as needed.

What You'll Need

Required : High school diploma or equivalent. One year data entry experience. One year customer service experience. Strong proficiency with Microsoft Office Suite. Outstanding organization skills with strong attention to detail. Ability to analyze financial calculations. Ability to problem solve. Strong written and verbal communication skills. Fluent in English. Responsible and independent individual that wants to make a difference in the community, working in a team-oriented environment. Transportation to / from office, dependable and on-time. Be available to work a minimum of a Saturday a month, if necessary. Ability to work 100% onsite. Ability to remain seated for extended periods and work in a stationary position at a desk. Preferred : Knowledge of Medicaid or Public Programs of Assistance eligibility. Strong written and Bilingual communication skills.

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards. Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 8111. The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and / or other paid time off as provided by applicable law.