Service Desk Technician

A company is looking for a Service Desk Technician (Weekend Shift) to provide operational support services for the Department of Homeland Security.

Key Responsibilities

Provide remote computer support and resolve IT incidents and requests

Create and maintain support tickets in the ticketing system, ensuring accuracy

Respond to alerts and escalations, providing Tier I troubleshooting support

Required Qualifications

High School Diploma with a minimum of 1 year of relevant experience

Must possess or be able to complete Department of Homeland Security Public Trust Investigation (Tier 1)

Experience in customer service within an IT support environment

Knowledge of ITIL and Standard Operating Procedures (SOPs)

Ability to work remotely during weekend shifts