Customer Support Specialist

Job Type

Full-time

Description

Are you a detail-oriented problem solver who loves building relationships and ensuring things run smoothly? We're looking for a Customer Support Specialist (known internally as Capacity Services Specialist) to join our team! In this role, you'll support Independent Contractors and Agents by coordinating licensing, IFTA, IRP, and other regulatory requirements while serving as their go-to resource for assistance.

Your mission : keep operations compliant, improve contractor engagement, and ensure a seamless experience through proactive communication, accurate record-keeping, and collaboration with internal teams.

Essential Job Duties

• Act as the main point of contact for Independent Contractors, building trust and long-term relationships
• Manage enrollments, renewals, and replacements for IRP, IFTA, and other regulatory requirements
• Review IRP applications for new units and ensure all documentation is accurate and complete
• Conduct regular check-ins with drivers at key milestones to boost engagement
• Resolve contractor issues by working with internal departments on pay, permits, equipment, or insurance concerns
• Track retention metrics, identify trends, and recommend strategies to reduce turnover
• Maintain accurate plate assignment records and monitor expiration dates to stay compliant
• Handle driver and equipment cancellations
• Coordinate driver transfers between trucks or agents to ensure smooth transitions
• Verify IRP enrollments and recurring deductions for accuracy and fund recovery compliance

Requirements

Required Qualifications

Preferred Qualifications

Why The Evans Network of Companies (ENOC) is Different

At ENOC, we're more than a workplace-we're a family. Here's what sets us apart :

What's in it for me?

Schedule - In Person, On Site

Monday - Friday, 8 : 00am - 5 : 00pm

Location Address

2150 Cabot Boulevard West, Langhorne, PA 19047

Greatwide is a member of The Evans Network of Companies. With extensive capacity and a nationwide network of agents, we are ready to handle your transportation demands. We understand our business is about relationships. We work hard to establish new and nurture existing relationships with our Customers, Agents and Independent Contractors.

Salary Description

$19.00 - $20.00 an hour