Reservations Coordinator

Job Description

Job Description

Responsibilities :

The Reservations-Group Coordinator is responsible for maximizing room revenue through management of hotel reservations, and for assisting in managing the day-to-day activities and duties of the reservation department. Also, responsible for handling reservations calls as well as handling all aspects of Group reservations.

Physical Requirements :

Must be able to sit / stand for long periods of time. Must be able to lift / carry 25lbs.

Job Functions :

• Assist guests with reservation inquires in a professional and timely manner utilizing all Leading and AAA Standards.
• Make, change, and cancel room reservations for both group and transient markets.
• Act as Group Reservations point of contact.
• Create Group and Court Club file cards; for Groups : set up billing & comments, enter rooming lists, cut-off date, etc. Follow up on cut-off dates.
• Make detailed and accurate notes on reservations, set traces, enter / update preferences in guest profile, etc.
• Assist with Meet -N-Greets for upcoming groups
• Send and receive Guest Preference Letters. Follows through with requests and notes special needs in detail on the guest’s profile.
• Review all upcoming reservations and correct any errors.
• Prepare amenities for VIPs.
• Notify Front Desk of any same day reservations.
• Periodically check LEO for on line bookings; enter, change, cancel as needed.
• Call to Confirm all reservations; make appropriate notes on the reservation
• Review Travel Agent Commissions weekly. Forward information to Accounting.
• Reply to the Contact Us requests from guests who used our website requesting information.
• Input Wait Lists and Monitor; contact guests as space becomes available.
• Assist Reservations Manager with maintaining logs, files, and on-line booking sheets.
• Assist the Sales Department with rates, group details, group follow up, etc.
• Is able to perform basic front desk functions such as check-in, check-out; is able to help at the front desk during peak times.
• Other tasks and duties as assigned

Job Requirements :