Senior Field Outreach Specialist

Date Posted : 10 / 09 / 2025

Hiring Organization : Rose International

Position Number : 489848

Industry : Utility

Job Title : Senior Field Outreach Specialist

Job Location : Sacramento, CA, USA, 95826

Work Model : Onsite

Employment Type : Temporary

FT / PT : Full-Time

Estimated Duration (In months) : 13

Min Hourly Rate ($) : 70.00

Max Hourly Rate ($) : 79.00

Must Have Skills / Attributes : Customer Service, MS Office, Project Management, Time Management

Experience Desired : Customer facing experience (3 yrs); Experience developing executive messaging and communications (3 yrs); Documentation, work planning, training and safety (3 yrs)

Required Minimum Education : Bachelor’s Degree

Do you have the following skills, experience and drive to succeed in this role Find out below.

• C2C is not available

Job Description

Education :

TOP THINGS :

Qualifications :

Desired :

Job Responsibilities :

Department Overview :

The Local Customer Experience organization’s mission is to enable and support a positive “Client” customer experience that actively contributes to a vibrant local economy. The Local Customer Experience organization will accomplish this through the successful implementation of strategies that will drive : 1) tightly coordinated gas and electric operations for enhanced customer experiences locally with Client, 2) proactive, targeted and transparent multi-channel customer and community education that reinforces the value of Client and mitigates potential customer concerns, and 3) active support for local community, customer and economic vitality.

Local Customer Experience will ensure that the "voice of the customer" is represented as we evaluate proposed initiatives, pre-deployment plans, and operational delivery. The team will actively support and coordinate internal and external response to post-launch customer needs.

Position Summary :

The Senior Field Outreach Specialist will be a member of the Customer Engagement team. This position will focus on customer communications and outreach and will be responsible for educating and addressing customer concerns regarding System Hardening and Undergrounding projects within the Client service territory. The Specialist will collaborate with a team of other Specialists throughout the Client service territory and with their local Regional Service Management Team.

This position requires regular travel at minimum 50% of time with occasional travel to San Ramon for quarterly Staff Meetings or program trainings. When not in the field, the position will primarily work from your home office and the local office, with monthly and / or quarterly team meetings or as business needs require.

Travel will be associated with assigned projects within the assigned work area (typically on the county level – distance may vary based on county size).

Travel will generally be from home or office location to specific project sites, supporting job walks, tailboards, customer meetings, etc.

Benefits :

For information and details on employment benefits offered with this position, please visit here. Should you have any questions / concerns, please contact our HR Department via our secure website.

California Pay Equity :

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.