Customer Support SpecialistInsight Global • Wichita, KS, US

Customer Support Specialist

Insight Global • Wichita, KS, US

17 hours ago

Job type

Temporary

Job description

Job Description

Title : Customer Support Specialist

Locations / #Openings : 5x onsite

Wichita, KS

Duration : 8-month contract, possible extension

PR : $21.91

Requirements

3+ years of work experience in Customer Support or Program Management in supply chain / distribution / manufacturing / logistics

Experience with Systems Applications and Processing (SAP) / ERP system

Strong Microsoft Office / Excel (VlookUps and Pivot Tables)

Ability to work in a fast-paced environment managing multiple priorities

Strong verbal and written communication

Pluses

Aerospace industry experience

Data analytics experience

Overview

Our Aerospace client is looking for Customer Supports Specialists to join their team. This role involves analyzing supplier and customer data related to the ordering and delivery of spare parts, provisioning products, and associated services. Responsibilities include processing returned materials, responding to customer inquiries regarding spare parts requirements, and resolving delivery issues. This positions also entails creating and tracking performance metrics, cultivating strong customer relationships, and developing a deep understanding of the customer's culture and business strategies.

Day to Day Responsibilities

Review customer purchase orders to assess requirements

Process and maintain orders via Cardex (ERP) and manage customer portals

Collaborate with warehouse, sales, and quality teams to ensure timely order resolution

Prioritize orders based on required ship dates and assess readiness for processing

Research and resolve order issues using ERP

Monitor and take action on open orders pending resolutions

Coordinate internally to ensure timely shipment of critical orders

Expedite and manage high-complexity, urgent orders

Resolve customer claims in partnership with Accounting, Quality Assurance, and other departments

Support credit and rebill processes, RMA handling, and root cause analysis

Recommend and implement corrective actions

Assist Account Receivable with cash collection

Maintain pipeline health by tracking part usage and demand across contracts and program

Collaborate with customers, sales and planners to ensure alignment

Create a job alert for this search

Customer Support Specialist • Wichita, KS, US

Related jobs

Wichita Technical Support Representative (Full-Time)

MCI • Wichita, KS, US

Full-time

Technical Support Representative (Full-Time).As a technical support representative, you will handle blended inbound phone interactions with residential and business customers.You will troubleshoot ...Show more

Last updated: 30+ days ago • Promoted

Roofing Sales Representative

Ozone Roofing • Bentley, KS, US

Full-time

Roofing Sales Representatives!.HIGHEST JOB PROFITS PAID IN THE INDUSTRY!.Roughly $60,000-$100,000+ annually based on your individual sales and team performance for first year! Dramatically increase...Show more

Last updated: 10 days ago • Promoted

Information Technology Professional (IT Support)

Navy • Wellington, KS, United States

Full-time

ABOUT Effective, secure communication in the cyber domain is essential to the everyday operations of military intelligence in America’s Navy. Information Professionals who oversee the seamless opera...Show more

Last updated: 16 days ago • Promoted

Work from Home

Earn Haus • Conway Springs, KS, United States

Remote

Full-time +1

We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show more

Last updated: 29 days ago • Promoted

Roofing Sales Rep - Lead Generation, Insurance Claims & Project Management, Training Included, Roofi

Ozone Roofing • Bentley, KS, US

Full-time

Last updated: 10 days ago • Promoted

Information Technology Support Specialist

TECEZE • Hesston, KS, US

Full-time

Hi, Looking for IT Support Engineer at 420 West Lincoln Boulevard, Hesston KS 67062 IT Support Engineer < / p&...Show more

Last updated: 25 days ago • Promoted

Information Technology Support Engineer

TECEZE • Hesston, KS, United States

Full-time

We are looking for a dedicated and proactive On-Site IT Support Engineer to provide hands-on support for our local infrastructure, users, and critical systems. This role ensures smooth IT operations...Show more

Last updated: 26 days ago • Promoted

Logistics Specialist

Navy • Hesston, KS, United States

Full-time

ABOUT The success and safety of every mission depend on getting needed supplies, materials, and equipment at a moment’s notice. The service members of the Purchasing, Supply & Logistics community ma...Show more

Last updated: 16 days ago • Promoted

Sales Support Specialist

Lancesoft INC • Wichita, KS, US

Full-time

Job Title : Sales Support Specialist.Job Title : Sales / Support 100% onsite 5 days a week.Monday through Friday 8 : 00 - 5 : 00 PM with possible overtime available depending on business needs.Enable assig...Show more

Last updated: 16 days ago • Promoted

Customer Service Support

Lancesoft INC • Wichita, KS, US

Full-time

Job Title : Customer Service Support.Work hours 8am -5pmMonday- Friday.Must complete background check only.Interviews will be conducted in-person. The Customer Service Support 1 – The primary p...Show more

Last updated: 22 days ago • Promoted

Customer Support Specialist

Cox Machine, Inc. • Wichita, KS, US

Full-time

The Customer Support Specialist performs and coordinates administrative activities as it pertains to customer requirements and needs. This role provides daily support to both external and internal c...Show more

Last updated: 30+ days ago • Promoted

Sales Representative

LIBERTY NATIONAL • Mulvane, KS, US

Full-time

Are you looking for a career in Insurance Sales? Do you want to build your own business? Globe Life Liberty National Division is seeking candidates who are ready to build their own business by help...Show more

Last updated: 30+ days ago • Promoted

Accounts Payable Specialist

Aston Carter • Colwich, KS, US

Full-time

We are seeking a detail-oriented and proactive Accounts Payable Specialist to join our dynamic finance team.In this role, you will be responsible for managing vendor accounts and ensuring timely an...Show more

Last updated: 6 days ago • Promoted

Travel Support Center Specialist

Corpay • Wichita, KS, US

Full-time

Travel Support Center Specialist.Copay is looking to hire a Travel Support Center (TSC) Specialist within our CLC Lodging division. This position falls under our Lodging line of business and is loca...Show more

Last updated: 30+ days ago • Promoted

IT Professional

Navy • Conway Springs, KS, United States

Full-time

Last updated: 16 days ago • Promoted

Travel Physical Therapist - Paying up to $2,246 / week

Vivian Health • Bentley, KS, US

Full-time

Vivian is looking for Travel Physical Therapist Therapys in Bentley, Kansas paying up to $2,246 / week At Vivian, we ensure your next step is a step forward. That's why we built a jobs marketplace tha...Show more

Last updated: 1 day ago • Promoted

Information Systems Technician

Navy • Haven, KS, United States

Full-time

Last updated: 16 days ago • Promoted

Customer Support Associate - Work from Home - Wichita, KS

Anomaly Squared • Wichita, KS, US

Remote

Full-time +1

At-Home Contact Center Specialist.Anomaly Squared is growing again and if you're looking to join a fun, laid back environment that provides opportunities for personal and professional growth, pleas...Show more

Last updated: 30+ days ago • Promoted