Quality Review Specialist

Quality Review Specialist

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories : dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose : to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses : Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

As a reflection of our current needs and planned growth, we are very pleased to offer a new opportunity to join our dedicated team as Quality Review Specialist.

Position-Specific Job Responsibilities

• Review of employees work to identify user / system errors, system enhancements needed, trending, gaps in process, or the need for updating SOP's for training needs.
• Document quality feedback in a constructive and positive manner for management
• Monthly reporting of employee audit results and trending to their management team
• Support feedback loop for potential training, SOP maintenance, and / or system enhancements
• Continually help to enhance review standards for Quality Program
• Provide feedback to support improvement of Estimate Vs Accuracy percentages
• Provide feedback to the Field users to reduce Balance inquiry tickets
• Other tasks as assigned

Essential Responsibilities

Requirements / Qualifications

Annual Salary Range : $19-23 / hr, with a generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match.

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