Front Office Receptionist
Orthopaedic Specialists PCDavenport, IA, US30+ days ago
Job type
- Full-time
Job descriptionUp to two years experience in a medical office, telemarketing or other customer service position Comfortable using email and interacting with Internet applications Knowledge of practice management and word processing software Ability to perform multiple and diverse tasks simultaneously Ability to establish and maintain effective working relationships with patients, coworkers, other health care providers and the public under stressful conditions. Familiarity with scheduling and rearranging appointments Working knowledge of managed care Pleasant speaking voice and demeanor Neat, professional appearance Superior verbal communication skills Attention to detail is mandatory with accurate written and verbal communication critical to success. Ability to speak clearly and concisely communication instructions to patients and read, understand and follow oral and written instructions. "Opens" the office each day, according to protocol Check patient’s in and out. Runs the daily schedules one day ahead—makes a copy for each physician, the nurse's and the front desk Informs pre-authorization staff if a patient needs an authorization prior to the next days appointment when checking charts. "Closes" the office each day, according to protocol Greets patients as they arrive for scheduled appointments Provides new patients appropriate paperwork for required signatures (if they have not been pre-registered) Verifies demographic and insurance information for new and established patients, according to protocol; scans each patient's insurance card, front and back, and picture ID. Collects all co-pays prior to patient being seen. Explains financial and collection policies to new patients. Ensures all patient paperwork is complete before patient is seen—puts the chart up for the clinical staff Informs patients in the reception area when the physicians are running behind—offers to reschedule them. Schedules patient appointments at check out. Explains to patient which pieces of information they are to bring, provides patients several scheduling options, follows physician-approved scheduling guidelines Informs new patients about the practice's Web site; encourages them to visit, register online, and print a map with directions to the practice Screens visitors and responds to routine requests for information Must be able to travel to satellite clinics, and lift up to 70 pounds Keeps the patient reception area neat and clean at all times throughout the day Facilitates any physician requests throughout the day Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice Maintains detailed knowledge of practice management and other computer software as it relates to job functions Attends all regular staff meetings Performs all other tasks and projects assigned by the Manager or Team Leader When directed by office manager or team lead will serve as back up for physical therapy front office.
Job Description
Job Description
EDUCATIONAL REQUIREMENTS :
- High school diploma required
QUALIFICATIONS AND EXPERIENCE :
Responsibilities include, but are not limited to, the following :
Daily Preparation and Closing :
Check-In, Check Out and Registration
Other
Supervisory Responsibilities
This job has no supervisory responsibilities.
#hc202401
Create a job alert for this search
Front Office Receptionist • Davenport, IA, US