Senior Global Human Resources AdvisorHyland Software • Westlake, OH, United States
No longer accepting applications
Senior Global Human Resources Advisor
Hyland Software • Westlake, OH, United States
9 days ago
Job type
- Full-time
Job descriptionManage employee relations cases through our global case management system with objectivity and speed. Conduct investigations document findings and make recommendations that balance risk fairness and business impact. Partner with Legal HRBPs and regional leaders to ensure compliance with local labor laws. Lead complex or cross-regional cases and advise on global ER standards and trends. Coordinate end-to-end operational logistics for talent transformation programs and workforce transitions. Support and refine HR processes for efficiency scalability and positive employee experience. Identify opportunities to leverage AI and automation tools within HR workflows. Maintain accurate documentation and HR system data (Workday). Lead projects that enhance global HR case analytics automation or self-service capabilities. Champion Hyland's organizational values and evolving "high-performance global tech" culture helping employees and leaders understand and embody it. Collaborate closely with HR Business Partners to translate business strategies into actionable HR initiatives aligning talent structure and culture to meet evolving organizational needs. Partner with leaders to interpret engagement survey results and drive meaningful action plans. Support organizational change initiatives and new ways of working. Facilitate manager training or engagement workshops and share regional best practices globally. Bachelor's degree in human resources Business or related field. 7+ years HR experience Experience supporting employees and leaders across multiple countries or regions. Strong Understanding of local employment practices and labor laws. Proven track record managing employee relations cases with sound judgment and confidentiality. Experience in fast-paced tech SaaS or digital business. Experience working within a ticketing system and meeting defined SLAs / KPIs. Fluent in English and local language(s) in country / region where you reside Advanced HR certification (e.g. SHRM-CP / SCP CIPD). Experience with Workday and Global Case Management Tools. Demonstrated experience using AI or HR technology solutions to enhance HR delivery. You care deeply about people and business outcomes - and you bring balanced judgment to both. You're energized by complexity and global scale. You thrive in fast-moving environments where innovation accountability and collaboration are expected. You embrace data technology and automation as enablers of great HR service. You are comfortable working in a ticket-driven environment and understand the importance of triage prioritization and service metrics. Integrity and trust Business acumen and judgment Coaching and influence Global and cultural awareness Data-driven decision making Continuous improvement mindset
Senior Global Human Resources Advisor
Job ID
2025-13005
# of Openings
Job Locations
Remote - U.S.
Category
Human Resources
Overview
As a Senior Global HR Advisor, you will be a trusted partner to employees and managers across regions, delivering exceptional HR advisory, employee relations, and culture-building support. You'll help operationalize global HR programs, ensure compliance, provide talent solutions to complex problems, enrich our employee experience, and enable high-performance behaviors consistent with Hyland's values and growth ambitions.
This role operates within a global ticketing queue, where timely triage, accurate complexity assessment, and adherence to key performance indicators (KPIs) and service level agreements (SLAs) are essential to delivering consistent and high-quality HR support.
The Senior Global HR Advisor handles complex or high-risk cases, mentors' peers, and will play a role in identifying global process improvement initiatives.
Responsibilities
1. HR Advisory & Manager Enablement
- Serve as a trusted point of contact for employees and managers across multiple countries via a global ticketing system
- Triage incoming tickets assess complexity and prioritize resolution in alignment with SLAs and KPIs.
- Coach leaders on performance and talent management compensation engagement and team development to drive accountability and growth.
- Interpret and apply HR policies in alignment with Hyland's values culture and global compliance standards along with country-specific laws / regulations.
- Partner with HRBPs and COEs to bring consistency to global initiatives while adapting for local market needs.
2. Employee Relations & Compliance
3. Operational Excellence & Continuous Improvement
4. Culture Engagement & Change Enablement
Basic Qualifications
Preferred Qualifications
Who You Are
Competencies
About Hyland
At Hyland, we're reinventing the future of work through AI-enabled content solutions that empower organizations around the world. Our people are at the heart of this transformation - and our HR team is central to creating a high-performance, inclusive, and connected global culture that allows every employee to thrive.
Create a job alert for this search
Human Resource • Westlake, OH, United States
Related jobs
We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show more
You don’t just clock in at a job.You walk in the door to a work family who wants to make the day count.We truly believe our employees and residents are a family that comes together to enjoy t...Show more
Customer Service Advisor Float - Mentor.This position is 100% in office.The employee will work full time in an office in a designated WesBanco location.
Consideration for location will be housed of ...Show more
Join a global community of talented professionals to shape the future of AI.Earn up to $15 USD / hr and additional rewards based on quality of submission.
Outlier is committed to improving the intelli...Show more
The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience,...Show more We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show more 
Senior Global Human Resources Advisor.As a Senior Global HR Advisor, you will be a trusted partner to employees and managers across regions, delivering exceptional HR advisory, employee relations, ...Show more
Taft is seeking a Chief Human Resources Officer to join our senior leadership team.As a key member of the senior leadership team, the Chief Human Resources Officer will partner with senior leadersh...Show more The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience,...Show more 
Retirement plan with company match, PTO and holidays, Comprehensive health, dental and vision benefits.Why This Opportunity Stands Out.
Professional growth opportunities and exposure to system upgra...Show more Director, Global HR Advisors and Employee Relations.The Senior Manager Global HR Advisors and Employee Relations is responsible for leading a team of HR Generalists driving operational excellence e...Show more We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show more 
The HR Shared Service Specialist is the first point of contact for incoming inquiries, issues, and requests for the HR Department.
This could include inquiries regarding benefit programs including h...Show more Location : 127 Public Square, Cleveland Ohio The Sr.Fiduciary Advisor is primarily responsible for fulfilling the fiduciary responsibilities of KeyBank by providing client advisory services to Ultra...Show more 
The MRSS Licensed Crisis Therapist will provide Mobile Response and Stabilization Services (MRSS) to youth (age 2-20) and families who have called the crisis hotline with a family identified crisis...Show more The MRSS Licensed Crisis Therapist will provide mobile response and stabilization services to youth (age 2-20) and families who have called the crisis hotline with a family identified crisis.The MR...Show more Under the supervision of the Mobile Response Stabilization Program Manager, the Licensed Shift Supervisor will take and assign crisis calls from the 24 / 7 hotline to have clinicians respond face to ...Show more 
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...Show more
Remote Market Research Panelist (Hiring Immediately)
Earn Haus • Avon Lake, Ohio, US
Remote
Full-time +1
Last updated: 30+ days ago • Promoted
Assistant Director of Nursing
Danbury North Ridgeville • Avon Lake, OH
Full-time
Quick Apply
Last updated: 30+ days ago • Promoted
Customer Service Advisor Float - Mentor - Mentor, OH
WesBanco Bank Inc. • Avon, OH, United States
Full-time +1
Last updated: 30+ days ago • Promoted
generalists
Scale AI • Strongsville, Ohio, United States
Full-time
Last updated: 14 hours ago • Promoted • New!
Luthier - Base Pay + Commissions
Guitar Center • Burbank, OH, United States
Full-time
Last updated: 7 days ago • Promoted
Remote Brand Feedback Contributor (Hiring Immediately)
Earn Haus • South Euclid, Ohio, US
Remote
Full-time +1
Last updated: 30+ days ago • Promoted
Senior Global Human Resources Advisor
Ohio Staffing • Westlake, OH, US
Full-time
Last updated: 3 days ago • Promoted
Chief Human Resources Officer
Taft Stettinius & Hollister LLP • Cleveland, OH, United States
Full-time
Last updated: 30+ days ago • Promoted
Luthier - Guitar Center
Guitar Center • Sullivan, OH, United States
Full-time
Last updated: 7 days ago • Promoted
Senior Payroll Specialist
Creative Financial Staffing • Strongsville, OH, US
Full-time
Last updated: 30+ days ago • Promoted
Director, Global HR Advisors and Employee Relations
Hyland Software • Westlake, OH, United States
Full-time
Last updated: 1 day ago • Promoted
Remote Opinion Poll Contributor (Hiring Immediately)
Earn Haus • Vermilion-on-the-Lake, Ohio, US
Remote
Full-time +1
Last updated: 30+ days ago • Promoted
HR Shared Services Specialist
AmTrust Financial • Cleveland, OH, United States
Full-time
Last updated: 6 days ago • Promoted
Family Wealth Senior Fiduciary Advisor
Ohio Staffing • Cleveland, OH, US
Full-time
Last updated: 3 days ago • Promoted
Licensed Crisis Therapist : MRSS
Applewood Centers • Medina, OH, US
Full-time
Last updated: 1 day ago • Promoted
Licensed Crisis Therapist : Mobile Response and Stabilization Services
Applewood Centers • Kipton, OH, US
Full-time
Last updated: 30+ days ago • Promoted
Licensed Crisis Clinical Supervisor : Mobile Response and Stabilization Services (MRSS)
Applewood Centers • Wakeman, OH, US
Full-time
Last updated: 30+ days ago • Promoted
Customer Service / Benefits Advisor (Work from home)
Professional Career Solutions • Elyria, Ohio
Remote
Full-time +1
Last updated: 30+ days ago • Promoted