Bankruptcy Customer Service Supervisor

Bankruptcy Customer Service Supervisor

Come join our amazing team and work in a hybrid role based out of our Westfield office! The Bankruptcy Customer Service Supervisor is responsible for supervising staff of Customer Service BK Specialists in the day-to-day operations of mortgage servicing call center. Responsible for the overall employee performance of assigned team as well as the quality and efficiency of the assigned processes. Conducts all activities in adherence to all applicable investor timelines and in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay for this position is $69,000 / yr - $79,000 / yr plus annual bonus.

What you'll do :

• Carries out supervisor responsibilities in accordance with the organization's policies, procedures, and applicable laws, including hiring and training employees; planning, assigning, and directing work; monitoring performance; rewarding and disciplining employees; addressing complaints; and resolving problems.
• Ensure staff receive proper training to perform the job functions assigned to them.
• Responsible for conducting interviews and providing recommendations to hire to Sr. department leaders.
• Monitor and measure individual performance within the team(s) and provide feedback at minimum twice per month with the associate.
• Handle escalated bankruptcy matters and work with attorney firms on litigated matters that require resolution.
• Conduct regular monthly team meetings and weekly huddles to maintain communication across the department.
• Identify process gaps within the bankruptcy processes and identify and implement solutions.
• Manage any personal issues working with management and human resources.
• Function as the subject matter expert on investor and regulatory requirements.
• Perform other duties and special projects assigned.

What you'll need :

Our Company : Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience.

What We Offer :

Notice to all applicants : Carrington does not do interviews or make offers via text or chat. Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.