Service Dispatcher

Job Description

Job Description

Aux Home Services has been serving the Greater Birmingham area since 1987! At Aux, we strive to deliver Peace of Mind for our customers- Health, Safety, Comfort, and Efficiency through an unusually professional approach in how we provide solutions to our members. We recognize that achieving our mission is only possible if we develop the very best talent in the industry.

As a dispatcher, you will work as part of a dynamic and passionate team to ensure desired sales metrics. You will match the right technician to every job, helping achieve the company's financial goals.

Dispatch Responsibilities

Schedule and coordinate all booked calls. Monitor calls in unassigned.

Evaluate booked calls and assign the best technician to each service appointment.

Maximize revenue by maintaining complete control over scheduling service and maintenance calls with customers and monitor technicians' performances.

Meet daily revenue goals by prioritizing the most urgent and profitable calls.

Relay accurate information to technicians, ensuring proficient, quality customer experiences; including any special instructions.

Update customers throughout the day on the technician's progress.

Hold morning briefing on D-board with Service Manager and update throughout the day.