Community Resource & Benefits Specialist (Government Program)

Community Resource Navigator - Regional Government Program

Location : Austin, TX (Onsite)

Schedule : Monday - Friday, 8 : 00 AM - 5 : 00 PM

Pay Rate : $21.00 / hour

Employment Type : Contract-to-Hire

About the Role

A regional government program serving Central Texas is seeking an experienced Community Resource Navigator to join its Aging Services division. This role plays a key part in connecting older adults, individuals with disabilities, and caregivers with essential local and state programs.

The position calls for someone skilled in client support, resource coordination, and professional communication-someone who takes pride in providing accurate information and compassionate guidance within a structured, public-service environment. It's a full-time, onsite opportunity with the potential for long-term employment.

Key Responsibilities

Serve as the first point of contact for phone, email, and in-person inquiries.

Conduct thorough needs assessments and guide clients to appropriate community resources and benefits.

Provide assistance completing applications for state and local long-term support services.

Maintain accurate case notes and client records in the agency database.

Keep current on available programs, eligibility requirements, and referral networks.

Support community outreach, presentations, and partnership engagement activities.

Collaborate with colleagues and partner agencies to ensure timely, high-quality service delivery.

Handle sensitive information with professionalism and discretion.

Qualifications

Required :

High school diploma or equivalent.

Minimum 1 year of relevant experience in social services, client assistance, case coordination, or a related public-facing role.

Strong written and verbal communication skills.

Proficiency in Microsoft Office and comfort learning new systems.

Demonstrated professionalism, attention to detail, and organizational skill.

Preferred :

Bilingual (English / Spanish) strongly preferred.

Experience working with older adults, caregivers, or individuals with disabilities.

Knowledge of public benefits, community resource systems, or case management databases.

Bachelor's degree in social work, psychology, human services, or related discipline.

Core Competencies

Ability to manage multiple priorities with accuracy and empathy.

Clear, professional communication in high-volume client environments.

Strong problem-solving and critical-thinking abilities.

Commitment to confidentiality and ethical standards.

Collaborative, team-oriented approach.

Work Environment

Professional office setting in southeast Austin. The role involves extended computer use and frequent interaction with clients, staff, and partner organizations.

Hours & Holidays

Full-time, Monday through Friday, 8 : 00 AM - 5 : 00 PM.

Office closed for : Veterans Day, Thanksgiving (Thu / Fri), Christmas Eve, and Christmas Day. Early closures may occur near holidays with advance notice.

Why Join

This position offers the stability of a regional government environment and the fulfillment of helping residents access programs that improve their quality of life. You'll work with a dedicated, mission-driven team that values collaboration, professionalism, and community impact.

If you have a background in client services or social programs and are looking for a role that blends purpose with professional challenge, we'd like to hear from you. Apply today to be considered for this meaningful opportunity.

Desired Skills and Experience

Social Services

Case Management

Community Outreach

Client Support

Public Assistance

Human Services

Customer Service

Data Entry

Microsoft Office

Resource Coordination

Benefits Assistance

Bilingual (Spanish Preferred)

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.